Assistant Program Manager - Employment Development Program

ServiceSource, Inc•Oakton, VA

2d•$23

About The Position

Lead the Way in Building Bright Futures! Join our team as an Assistant Program Manager and make a lasting impact on adults with disabilities. This is your chance to build leadership experience and help oversee an innovative program that help young adults with disabilities transition from day services into meaningful jobs! What’s in it for you? ✅ Starting Pay: $23/hr ✅ Full benefits package (medical, dental, vision, retirement, PTO & more) ✅ Work–life balance: No evenings, weekends, or holidays! ✅ Grow your leadership skills while supporting daily program operations ✅ Help participants “graduate” into meaningful community jobs Why you’ll love this role: 🚀 You help young adults build confidence and direction 🤝 Support and train staff who are dedicated to our individual’s success – LOW TURNOVER TEAM! 🎓 Your work directly contributes to successful employment outcomes for people with disabilities! Ready to help young adults take their next big step? Apply today and be part of their journey toward independence and employment! Please note: This position requires a valid standard driver's license as well as 3 years of a clean driving record. Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Job Summary This position serves in an assistant capacity to the Program Manager. Serves in an acting capacity in the absence of the Program Manager. Assists in the development and implementation of services, supports, and programing of persons served. Provides support to staff to ensure active engagement and a healthy and safe environment. Ensure compliance with all State and Federal regulatory guidelines, including Medicaid, Licensing, and CARF as well as other funding sources and company policy/procedure.

Requirements

High school diploma or General Educational Development (GED).
Three (3) years’ experience working with individuals with developmental disabilities.
Must pass the State of Virginia Department of Behavioral Health and Developmental Services (DBHDS) fingerprinting and criminal background check.
Must pass the ODD (Orientation to Developmental Disabilities) assessment and competencies.
Employees who drive individuals in the community or on behalf of the company must possess a current and valid driver's license.
Eligible drivers must have a good motor vehicle record (MVR).
Driving requirements vary by site.
If eligible to drive, must pass the online driving training within 15 days of hire.
Physical ability to support participants with personal care (feeding, toileting, transferring, etc.).
Ability to relate well to people at all levels of an organization.
Proficiency in Microsoft Office skills, and the ability to become familiar with corporate specific programs and software, such as Microsoft Teams or ZOOM.
Ability to solve practical problems and adapt to new information and guidance quickly.
Excellent verbal and written communication skills.
Detail-oriented and able to carry out work with the highest levels of accuracy.
Ability to work independently and as part of a team.
Knowledge of behavior intervention principles.
Knowledge of community resources.

Nice To Haves

Bachelor’s degree and/or college level course-work in the human service field.
Supervisory experience.

Responsibilities

Perform the duties of the Program Manager in his/her absence.
Ensure the daily operations are fulfilled and running smoothly.
Maintain communication with pertinent management and staff regarding issues and concerns relating to the site.
Assist the Program Manager in providing support to the individuals served and staff as needed.
Maintain familiarity and ensure ongoing compliance with organizational polices, and other regulatory bodies (Medicaid, Licensure, CARF, etc.) as it pertains to individual’s records, plans and documentation.
Assist with the completing and reviewing all evaluation/assessment reports, ISPs, progress review reports, daily notes, case notes, incident reports, contacts, reviews, attendance and other supporting documentation (including data collection and aggregation), in a timely and accurate manner.
Ensure all programs and documentation comply with any and all regulatory agencies
Encourage and provide active engagement (in-person or virtually) in all daily group and individual areas including but not limited to community integration, personal care, mobility, behavior intervention, medication, training, communication, coordination of schedules, and supervision of participant’s activities.
Promote a safe, clean, and orderly environment and report unsafe conditions immediately.
Demonstrate proper behavior intervention techniques, following of written protocols and procedures.
Immediately notify the Program Manager, Nurse, designee of any medical concerns, APS allegations, injuries, and other significant events.
Establish/maintain communication with family members, authorized representatives, Guardians, residential providers, Support Coordinators regarding participants progress, schedule, community activities, illness, incidents, etc.
Model and assist staff in providing active engagement in all daily group and individual areas.
Ensure, maintain, and monitor accurate and quality participant records and documentation as per the PCP, regulatory and company standards and all applicable regulations.
ISPs, quarterly progress reviews, and daily documentation will be reviewed regularly for accuracy, completeness, and timeliness of entry.
Inform the Program Manager (or designee) of missing or inaccurate information immediately.
Attend all staff trainings on documentation as scheduled.
Encourage and support staff to maintain compliance with organizational policies and procedures, state, and federal regulations as applicable.
Complete and pass the Orientation to Developmental Disabilities (ODD) test and competencies.
Participate in department meetings, participant meetings as assigned, and staff committee meetings.
Complete in an accurate and timely manner and in accordance to standard operating procedures all assigned documentation, attendance rosters, etc.
Perform quality assurance of data, quarterly reports, etc. to ensure accuracy and compliance.
Train/support staff as needed to ensure accuracy.
Maintain up-to-date program participant information.
Perform other responsibilities as assigned.

Benefits

Health coverage for you and your family through Medical, Dental, and Vision plans.
Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
A generous paid time-off program in which the benefits increase based on your tenure with the company.

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