Program Manager, Supported Employment

SOAR365 • Richmond, VA

2d

About The Position

Lead a mission-driven team dedicated to expanding meaningful employment opportunities for people with disabilities. The Program Manager, Supported Employment provides strategic leadership, coaching, and operational oversight for SOAR365's Employment Services Team. This full-time role is ideal for an experienced supported employment professional who is passionate about best practices, staff development, and person-centered outcomes. You'll play a key role in shaping high-quality services across Supported Employment, Customized Employment, and Pre-Employment Transition Services while supporting staff to deliver impactful, compliant, and sustainable results.
Who We Are: SOAR365
For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive.
We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.

Requirements

• Bachelor's degree in human services, education, social work, vocational rehabilitation, or a related field
• ACRE Certification and/or Certified Supported Employment Professional credentials
• At least five years of experience in supported employment and Pre-Employment Transition Services
• Minimum of three years leading or supervising a team, program, or project
• Strong leadership, coaching, and relationship-building skills
• Expertise in person-first employment planning, positive behavioral supports, documentation, and regulatory compliance
• Valid driver's license with an acceptable driving record
• Ability to pass a SOAR365 driving test
• Maintain CPR/First Aid and Therapeutic Options of Virginia certifications throughout employment

Responsibilities

• Overseeing the daily operations and performance of the Employment Services Team
• Providing leadership, training, and continuous assessment to ensure excellence in service delivery
• Developing and leading the Supported Employment training program in alignment with CARF standards
• Onboarding, coaching, and evaluating Employment Specialists and Skills Trainers
• Guiding best practices across all stages of employment services, including intakes, situational assessments, job development, job coaching, follow-along services, customized employment, and Pre-ETS
• Monitoring employment plans, documentation, billable hours, and electronic health record usage
• Leading the Employment Performance Review process
• Collaborating with senior leadership to ensure compliance and accuracy
• Identifying program challenges and solutions
• Building and maintaining strong relationships with funders, families, employers, and community partners
• Supporting quality assurance through data review and surveys
• Providing direct service support as needed
• Ensuring compliance with all agency policies, safety standards, and regulatory requirements

Benefits

• Merit increases
• Comprehensive health, dental, and vision coverage
• 12 paid holidays
• Sick and vacation leave
• Immediate access to your paycheck through ZayZoon
• Short- and long-term disability benefits
• Flexible spending accounts (FSA)
• 403(b) retirement plan with employer match and immediate vesting
• Life insurance
• Employee development and training programs
• Wellness programs
• Discounted tuition to South University

What This Job Offers

• Job Type: Full-time
• Career Level: Manager