Assistant Program Manager, Capacity Planning

JLL•Nashville, TN

5d•Onsite

About The Position

As the Assistant Program Manager (APM) for Capacity Planning, you will execute the full Discovery-to-BAU cycle for capacity planning under the oversight of the Program Manager, serving as the primary builder of capacity planning models across Amazon Travel & Events. This role combines project management expertise with analytical capabilities to deliver validated models that support workforce planning and operational efficiency. You will conduct comprehensive scope assessments, design and execute time study analyses, facilitate stakeholder working sessions, and construct detailed capacity planning models that enable data-driven workforce decisions across the organization. This position requires you to balance multiple concurrent initiatives across 4–8 week build cycles, coordinating between technical data teams and operational stakeholders while maintaining rigorous documentation and project tracking. Secondarily, you will contribute to KPI Program support, assisting with the implementation of new and revised key performance indicators that measure operational health and goal achievement. The ideal candidate brings capacity planning or workforce analytics experience, advanced Excel proficiency, strong project coordination skills, and the ability to translate complex analytical findings into clear, actionable insights for diverse stakeholder groups.

Requirements

2–3 years of experience in capacity planning, operations, or a business management role with a strong analytical focus and demonstrated experience with workforce analytics or staffing models in a dynamic operational environment
Advanced proficiency in Excel including complex formulas, pivot tables, data modeling, and scenario analysis with ability to build sophisticated capacity planning calculations
Experience conducting time studies, scope assessments, or structured process analysis with understanding of how to measure task effort and translate findings into workforce models
Working understanding of project management methodologies and how cross-functional initiatives are scoped and executed with strong organizational skills to manage multiple priorities across 4–8 week build cycles
Experience with BI tools such as QuickSight, Tableau, or Power BI with ability to engage effectively on dashboard requirements and data visualization needs
Ability to work effectively across technical and non-technical stakeholder groups, translating data and analysis into clear, actionable insights for diverse audiences
Clear and concise written and verbal communication skills with comfort presenting findings and recommendations to leadership and operational teams
Strong time management and deadline-driven work ethic in a fast-paced environment with proactive communication style and strong follow-through on commitments
Bachelor's Degree in Business Analytics, Data Science, Project Management, Operations Management, or related field, or equivalent experience demonstrating analytical and project management capabilities.

Nice To Haves

Experience with demand forecasting or scenario modeling in workforce planning or operations contexts with understanding of how capacity models adapt to changing business conditions
SQL experience enabling direct data extraction and validation to support capacity planning model development and KPI measurement
Experience with AI tools, including prompt development and AI-assisted analysis, that enhance analytical efficiency and insight generation
Familiarity with project management platforms such as Smartsheet or Asana with experience maintaining project tracking, milestone monitoring, and dependency management
Previous experience supporting Amazon accounts or working in corporate environments with understanding of large-scale operational complexity
Background in Lean, Six Sigma, or other process improvement methodologies that inform process optimization assessments
Experience building comprehensive documentation and training materials for model handover and BAU operations
Knowledge of workforce management systems or capacity planning platforms used in corporate service delivery environments.

Responsibilities

Execute the full discovery-to-business as usual (BAU) development cycle for prioritized capacity planning models including conducting scope assessments to define work boundaries, roles, and performance expectations
Design, build, and execute time study analyses to measure effort per task across role levels and complexity tiers while coordinating time study logistics including participant scheduling, data collection instruments, and completion tracking
Conduct process optimization assessments to identify inefficiencies and unnecessary steps while providing optimization recommendations before model construction to ensure models are built on efficient baselines
Facilitate working sessions with stakeholders to align upon model inputs and construct model calculations utilizing optimized-process baselines
Facilitate validation exercises to confirm model accuracy against known operational patterns while engaging with the Data Analyst on dashboard requirements and data pipeline needs
Support handover of completed capacity planning models for BAU operations with monitoring protocols and contribute to governance review processes and model recalibration cycles
Support implementation of new and revised key performance indicators by coordinating KPI development stages including requirements gathering, data onboarding, build, validation, and launch
Track project milestones, dependencies, and deliverables across multiple workstreams while proactively identifying and resolving blockers or dependencies to maintain project momentum
Maintain comprehensive documentation, status reporting, and RAID logs while supporting stakeholder communication between Program Manager, data team, and service line teams.