Assistant Program Director - Euclid Glenmore

Lantern Community Services Inc•New York, NY

5d•$75,000 - $85,000•Onsite

About The Position

Euclid-Glenmore is a new development in East New York, Brooklyn, providing 135 units, with 81 supportive housing units for single adults exiting homelessness, funded by the Department of Health & Mental Hygiene contract. This Assistant Program Director (APD) position requires a thorough understanding of relevant service delivery concepts and structures, including strong knowledge and experience with serving clients within mental health systems, and the ability to access and negotiate the full range of services for recipients. It also requires strong supervisory and administrative skills and the ability to interface effectively and efficiently with colleagues to ensure quality services and program operations. Furthermore, it requires good decision-making skills and the ability to identify and facilitate necessary programmatic change. It requires attention to detail, strong writing and verbal communication skills, and strong computer literacy. We are interested in candidates who are passionate about this population and Supportive Housing principles, with exceptional engagement skills within a trauma-informed context, and someone who is highly creative in programming and leveraging community resources, while inspiring their team. Specific experience with DOHMH - funded contracts preferred. The Assistant Program Director is responsible for direct supervision of the Case Managers. In partnership with the Program Director, the APD helps to develop the clinical aptitude of a high-functioning team in an environment that is an engaging and rewarding place for staff to work and that promotes a culture of continuous learning, professional development, and quality improvement. The Assistant Program Director ensures clients receive services that support housing stability and quality of life, and that meet regulatory and agency standards by leveraging individual and group supervision, reporting instruments and dashboards, and regular chart review. The APD also shares leadership with the Program Director in facilitating a culture where the values of diversity, equity, belonging, inclusion, and justice are explicit and well-integrated into program culture in a way that emphasizes respect for all members of the community.

Requirements

MSW or MHC from an accredited school is required (license is required within one year of employment).
One year of supervisory experience in social services
Knowledge of mental health, substance use, young adult and/or chronically homeless populations
Experience working with OMH, DOHMH, and/or HASA contract managers and knowledge of funders’ regulations, scopes of services, and standards
Must possess strong trauma-informed clinical engagement and interpersonal skills; be able to work effectively as part of a team and able to make sound assessments of tenants’ strengths and needs.
Committed to working within a harm reduction model with individuals actively struggling with ongoing substance use
Must have initiative, exercise good judgment and able to manage competing priorities
Must be able to work independently with high standards of integrity, as well as demonstrate competence in working collaboratively with others
Experience utilizing databases to document and report work with clients and staff
Strong writing, communication, and organizational skills
Commitment to integrating values of diversity, equity, belonging, inclusion, and justice as part of the program culture

Nice To Haves

LMSW/LMHC preferred
Managing relationship with property management partners in Supportive Housing setting
Experienced in facilitating clinical groups
Fiscal management and oversight of program budgets
Experience working with evidence-based models such as Motivational Interviewing
Bilingual

Responsibilities

Provide clinical supervision and coaching to case management staff
Promote strategies that support learning and professional development
Review and approve documentation completed by the case management team and ensure high standards of care and quality service delivery
Conduct internal chart reviews in collaboration
Review dashboards and monthly reports with staff to track outcomes
Support the Program Director in developing site-specific policies, tracking and reporting instruments, and strategies that support outcomes accountability and quality service delivery
Collaborate with Program Director in facilitating Clinical and Staff Meetings
Provide clinical supervision in the development of treatment plans and in assessing for safety planning with the clinical team
Identify community resources, facilitate referrals, and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services
Develop supervision plans and accountability systems that manage reporting requirements and service standards
Ensure staff use a harm reduction approach to support residents around issues of substance use
Identify training and skill-building needs of the clinical team that will ultimately help promote high quality of life standards
Support staff in actively engaging residents through regular apartment visits, community outings, and escorts to appointments as needed.
Collaborate with Arete Property Management and Housing & Stability partners to help clients maintain their housing, support their successful transition to healthy independent living, and understand the terms of their lease.
Collaborate with Cross Buildings to access full menu of supportive services designed to improve clients’ wellness and quality of life.
Collaborate with Compliance and QA/QI departments to standardize funder reporting, track outcomes, and engage in incident review and internal auditing processes.
Develop and implement groups and programming that are client-centered and foster a supportive and inclusive community.
Hire and train new staff, as well as manage the progressive disciplinary process in collaboration with the Program Director and Human Resources.
Co-facilitate staff meetings, clinical meetings, building management meetings, and community meetings with clients
Evaluate clients for suicidal/homicidal risk, support staff in developing safety plans for residents, respond to and de-escalate crises as needed
Prepare, review, and manage follow-up of incident reports, as well as appropriate incident reporting to funders
Provide overall day-to-day program management in collaboration with, and in the absence of, the Program Director
Complete required reports as assigned.