Assistant Program Director

The Delores Project•Denver, CO

19h•$76,000 - $82,000•Onsite

About The Position

The Delores Project, founded in 2000, has evolved from a winter-only shelter to a comprehensive 24/7 low-barrier shelter offering housing-focused services for unaccompanied adult women, transgender and non-binary individuals. They also provide supportive housing for chronically homeless individuals with disabilities and a range of wrap-around services, including on-site behavioral healthcare and community-based aftercare. The organization emphasizes community and belonging as crucial for healing from trauma, aiming to provide a supportive, therapeutic environment that helps clients achieve stability and maintain housing. Their approach is client-centered, strengths-based, and utilizes harm-reduction and trauma-informed models. Core values include hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for all community members. They seek individuals passionate about working with people in crisis and ending homelessness to join their diverse team.

Requirements

Directly supervises the Operations Manager, who manages three supervisors and the shelter assistant team, and all shelter and housing day-to-day operations.
Directly supervises the Program Manager, who manages all TDP case managers, including rehousing case managers, the housing navigator, and supportive housing case managers.
Directly supervises the Clinical Supervisor, who manages the Behavioral Health Counselor and Group Facilitator.
Works in partnership with the Group Facilitator to ensure the provision of on-site life skills programming, training, and therapeutic groups.
Supports shift supervisors in ongoing supervision of shelter assistant staff.
Ensures services are provided in a trauma-informed manner and environment.
Ensures safe, effective, and hygienic operations of the shelter.
Oversees, updates, and communicates all housing and shelter policies and procedures.
Supports the Operations Manager in maintaining staff schedules to meet the needs of shelter and supportive housing operations.
Regularly tracks and evaluates program data, including use of HMIS.
Supports Operations and Program Managers in budgetary oversight.
Oversees grievance and appeals policies and processes.
Provides vacation relief for on-call staff, stepping into on-call duties when a regular member of the on-call rotation is unavailable.
Provides ongoing training and professional development opportunities for staff.
Represent TDP externally with a variety of stakeholders.
Co-facilitates weekly supervision team meetings with the Director of Programs and Impact.
Oversees shelter maintenance and facilities partnership with Ohana.
Oversee changes and updates to the shelter operations manual.
Supports Programs and Operations Managers in planning and facilitating monthly operations team meetings.
Provides backup payroll support in the absence of a manager.
Participate in weekly Director’s meetings and bi-monthly leadership meetings.
Attends weekly manager meetings and workshops with the Director of Programs and Impact.
Additional responsibilities as needed.

Nice To Haves

At least five years of staff supervision experience.
Degree in relevant field (human services, social work, marketing/ communications, human resources, finance, nonprofit management, etc., depending on role).
Lived experience relevant to, or shared identities, with those The Delores Project serves, including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people.
The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another and the organization.
Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities.
High emotional intelligence and self-awareness, commitment to assuming the best intent of others.
Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention.
Ability to be non-judgmental of other people’s identities and life choices.
An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds.
Ability to positively and professionally represent The Delores Project to a diversity of stakeholders.
Ability to speak Spanish or American Sign Language fluently.
Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently.
Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary.
Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging.
Ability to pass a background check (TDP is a second-chance employer and encourages all interested candidates to apply).
Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings.

Responsibilities

Directly supervises the Operations Manager, who manages three supervisors and the shelter assistant team, and all shelter and housing day-to-day operations.
Directly supervises the Program Manager, who manages all TDP case managers, including rehousing case managers, the housing navigator, and supportive housing case managers.
Directly supervises the Clinical Supervisor, who manages the Behavioral Health Counselor and Group Facilitator.
Works in partnership with the Group Facilitator to ensure the provision of on-site life skills programming, training, and therapeutic groups.
Supports shift supervisors in ongoing supervision of shelter assistant staff.
Ensures services are provided in a trauma-informed manner and environment.
Ensures safe, effective, and hygienic operations of the shelter.
Oversees, updates, and communicates all housing and shelter policies and procedures.
Supports the Operations Manager in maintaining staff schedules to meet the needs of shelter and supportive housing operations.
Regularly tracks and evaluates program data, including use of HMIS.
Supports Operations and Program Managers in budgetary oversight.
Oversees grievance and appeals policies and processes.
Provides vacation relief for on-call staff, stepping into on-call duties when a regular member of the on-call rotation is unavailable.
Provides ongoing training and professional development opportunities for staff.
Represent TDP externally with a variety of stakeholders.
Co-facilitates weekly supervision team meetings with the Director of Programs and Impact.
Oversees shelter maintenance and facilities partnership with Ohana.
Oversee changes and updates to the shelter operations manual.
Supports Programs and Operations Managers in planning and facilitating monthly operations team meetings.
Provides backup payroll support in the absence of a manager.
Participate in weekly Director’s meetings and bi-monthly leadership meetings.
Attends weekly manager meetings and workshops with the Director of Programs and Impact.
Additional responsibilities as needed.