Assistant Director

PROMESA R.H.C.F.•New York, NY

3d•Hybrid

About The Position

The Assistant Program Director ensures quality care and oversees Clinical and Social Services functions of the shelter according to DHS regulatory and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. The Assistant Program Director provides supervision to the Intake Services and Case Management Teams and works with the Program Director to develop, implement, track, report, and evaluate measurable outcomes.

Requirements

Associates Degree in Human Services or related field, required
Five (5+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc…)
Three (3+) years must be in a managerial position
Professional experience or desire to work with homeless and other underserved populations and communities.

Nice To Haves

Master’s Degree in Social Work or related field, preferred
Successful completion of SIFI (Seminar in Field Instruction) preferred
Bilingual (English and Spanish), preferred

Responsibilities

Assist the Program Director with the administration of the program
Effectively manage the entire building in the absence of the Program Director
Oversee the day to day operations of the Social Service program
Delegate and monitor client-related operational responsibilities, as appropriate, to Intake and Case Management team members
Oversee the timely assessment of clients upon admission, change of condition and review and update care plans
Facilitate interdepartmental communication and conduct social service staff meetings
Attend meetings with funders or outside agencies
Connect with community leaders to build connections, gain support and troubleshoot issues/concerns
Report all significant (i.e. Funder) events, and monitoring events to the Program Director
Liaison with medical staff and psychiatric providers (both internal and external) to ensure appropriate service delivery for clients
Liaise with DHS Intake Centers and DHS Management
Develop and implement a system to ensure that clients maintain their medication compliance on a weekly basis
Develop program content to address client needs related to housing, substance abuse treatment, mental health, and employment
Plan and organize program activities to maximize program contract and performance goals as outlined in DHS Performance Incentive Plans
Maintaining compliance with all organizational policies and legal regulations, by ensuring meticulous documentation of all activities in the department.
Review analysis of program and demographic client data to make program improvements
Communicate with peers at other Acacia Network Shelters on issues related to client progress and best practices
Set realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff
Ensure housing and performance outcomes are met on a monthly/ quarterly/ annual basis
Monitor and track clients housing placements, medical compliance and Individual Service Plans
Conduct periodic internal file reviews and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e. address and investigate client complaints)
Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)
Develop and implement crisis prevention/or intervention strategies to ensure a safe and secure environment
Conduct case conferences with difficult to engage clients and relevant Case Manager and/or Housing Specialist
Submit accurate DHS and ACACIA’s monthly reports to Program Director for review in a timely manner
Organize onsite and offsite training opportunities for professional development of staff
Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
Review, sign and submit timesheets for all direct reports
Complete incident reports to relevant parties to properly and timely record any incident
Report all incidents that may subject Acacia Network to liability to the Program Director
Performs other duties assigned by the Program Director