Assistant Processor

Fairway Independent Mortgage Corporation • Mequon, WI

5d • Remote

About The Position

We are seeking a detail-oriented and proactive Branch Assistant Processor to support a high-producing mortgage branch in Wisconsin. This remote position plays a critical role in the mortgage loan process, helping move files efficiently from application through closing while delivering exceptional service to borrowers, loan officers, and third-party partners. The ideal candidate has a strong mortgage processing background, understands industry terminology and documentation requirements, enjoys working in a fast-paced environment, and can independently manage a pipeline of loans.

Requirements

• 2+ years of experience as a Loan Processor or in a related mortgage operations role preferred
• Working knowledge of mortgage loan origination, processing, and underwriting procedures
• Experience reviewing loan files and supporting residential mortgage transactions from application through closing
• Familiarity with conventional, FHA, and VA loan products
• Strong attention to detail with the ability to identify missing documentation and resolve file issues efficiently
• Comfortable managing a pipeline of 30-40 active loans in a fast-paced environment
• Excellent verbal and written communication skills with the ability to work effectively with borrowers, loan officers, real estate agents, title companies, and other third-party partners
• Strong organizational and time management skills
• Self-motivated and able to work independently in a remote environment
• Ability to think critically, solve problems, and adapt to changing priorities

Nice To Haves

• Experience with Fannie Mae, Freddie Mac, Conventional, FHA, and VA products
• Experience ordering and reviewing appraisals, payoffs, fraud reports, and other third-party documentation
• Proficiency with Encompass or a similar Loan Origination System (LOS)
• Understands mortgage terminology and documentation requirements
• Takes ownership of their pipeline and follows through on outstanding items
• Communicates proactively with both internal and external partners
• Is comfortable on the phone and building relationships with borrowers and vendors
• Enjoys working in a team environment while remaining accountable for individual results

Responsibilities

• Review incoming loan files and prepare them for processing and underwriting.
• Enter and maintain accurate borrower, property, employment, income, asset, and liability information within the loan origination system.
• Review purchase contracts and supporting documentation for completeness and accuracy.
• Order and track third-party services, including: appraisals, title work, payoffs, employment and asset verifications, and FraudGuard reports.
• Follow up with borrowers, employers, title companies, appraisers, and other vendors to obtain required documentation.
• Evaluate loan documentation to identify missing information, inconsistencies, or potential issues.
• Monitor loan milestones and condition statuses to ensure files remain on track for closing.
• Coordinate with underwriting and closing teams to satisfy loan conditions and facilitate timely funding.
• Track funding requirements and wire activity to help prevent closing delays.
• Prepare and send approval or denial correspondence when applicable.
• Maintain accurate records regarding loan status, approvals, denials, and cancellations.
• Provide outstanding customer service through both phone and email communication with internal and external clients.

Benefits

• Customer service is at the heart of everything we do.
• We deliver personalized loan solutions with some of the fastest turn times in the industry.
• Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.
• Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development.
• Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed