Assistant Pharmacy Manager - Operations

Cleveland Clinic•Cleveland, OH

13d•Onsite

About The Position

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the country. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. The Assistant Pharmacy Manager – Operations provides hands-on operational leadership for Cleveland Clinic's largest outpatient pharmacy at Main Campus, supporting one of the highest-volume ambulatory pharmacy operations in the health system. This role oversees daily pharmacy workflow while providing direct leadership and support to approximately 20 pharmacy technicians, ensuring efficient prescription processing, inventory management, and exceptional patient service. Responsibilities include managing inventory control and purchasing, partnering with Supply Chain to maintain medication availability, monitoring operational performance, identifying and implementing process improvements, and fostering a collaborative, high-performing team. As the only outpatient/community pharmacy within the enterprise with an onsite compounding component, this position offers a unique opportunity to lead complex pharmacy operations while supporting a broad range of ambulatory service lines.

Requirements

Bachelor’s degree in pharmaceutical science or a related field.
Certified Pharmacy Technician (CPhT) verified through the Pharmacy Technician Certification Board (PTCB).
Registration as a Certified Pharmacy Technician, Registered Pharmacy Technician or Pharmacy Technician Trainee with the Ohio Board of Pharmacy. Registration as a Certified Pharmacy Technician with the Ohio Board of Pharmacy is required within 6 months.
Three years of experience in a healthcare or related setting.
An additional four years of pharmacy-related experience, including leadership experience, may substitute the bachelor’s degree requirement.

Nice To Haves

Master’s degree. This may substitute the required experience.
Pharmacy experience.
Supervisory/management experience.

Responsibilities

Review, analyze, evaluate and assess the technical operations of these areas to ensure a safe and efficient workflow.
Coordinate all activities with the management team and act as a liaison between the managers and technical caregivers.
Directly supervise the activities of assigned caregivers.
Ensure adequate staffing of areas.
Review daily, monthly and other periodic management reports to monitor service levels.
Plan, develop and manage all policies and processes related to technical pharmacy operations.
Determine short- and long-term needs and goals, assist in the development of budgets for both operating and capital needs and project manpower and equipment needs.
Maintain and foster relationships and serve as a resource for pharmacy personnel and affiliated areas (i.e. nursing, external vendors) regarding technical pharmacy operations.
Conduct performance appraisals, initiate promotions, counsel caregivers and process corrective action.
Provide the manager with timely feedback regarding operational issues to ensure efficient workflow.