Assistant Parts Manager - South Dallas

Premier Truck Group•Dallas, TX

8d•Onsite

About The Position

Premier Truck Group is dedicated to its mission of delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, the top priority is to be an employer of choice and to provide a top-tier employee experience. Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. They offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. Building a career here means committing to being the very best in the business. PTG is the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future.

Requirements

Ability to hire personnel required to meet departmental and organizational goals.
Ability to manage, including disciplining and terminating personnel as required to meet departmental and organizational goals.
Ability to effectively lead a team to achieve departmental and organizational goals.
Ability to demonstrate techniques for stocking, inventory control, customer service, and associated duties in accordance with general standards and company policy.
Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving and OSHA Right-to-Know.
Ability to ensure that proper safety equipment is available and being used properly by all employees in the parts department.
Ability to facilitate and/or conduct technical training.
Computer proficiency.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to process data and organize it for management analysis.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to understand and follow work rules and procedures.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Ability to interact well with others and be a positive influence on morale of department, dealership and organization.
High school diploma or the equivalent and five year related experience or equivalent combination of education and experience.
Management experience preferably in a dealership environment.

Nice To Haves

Associate's degree (A. A.) or equivalent; and five to seven year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Develop and implement inside parts sales growth strategies.
Optimize profit per product line and avoid margin erosion.
Serve as backup to the Parts Manager when they are out of the office.
Approve Yooz and backup Yooz.
Manage front, inside, and back counter personnel.
Conduct weekly one-on-one meetings with team leads and employees.
Conduct Huddle meetings as per established cadence.
Manage absenteeism and shift coverage.
Review and manage open tickets for compliance.
Approve time for sales personnel every Monday.
Manage Paid Time Off approvals to ensure proper coverage.
Conduct reviews and EDRs for the team.
Establish and manage goals for Counter, Phone Room, and Back Counter.
Select and train new countermen.
Train staff on upselling techniques.
Manage the Call Center for optimal performance.
Manage performance against established standards and manage individual performance within the group.
Establish outbound call protocols and measurement.
Assist in resolving customer issues.
Address customer issues that arise for walk-in business daily.
Plan for unfilled shifts.
Respond to and answer questions from employees.
Address employee interruptions to ensure tasks are current and properly supervised.
Communicate with the SLC warranty team to ensure timely OTC credits for warranties and customers.
Oversee that warranty is done properly at the time of file.
Write credits to customers once the warranty has been paid.
Maintain the warranty schedule.
Follow the Company Code of Business Ethics and Conduct.
Understand and follow all work rules and lawful directions from Supervisors.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Maintain a professional appearance for self and subordinates in accordance with company policy.
Attend pertinent training on request.
Attend company meetings as required.
Perform other duties as assigned.