Assistant Parking Operations Manager

The Classic Center•Athens, GA

2d•Onsite

About The Position

The Classic Center is a multi-venue campus in Athens, Georgia, hosting conventions, performances, and community events. As a leader in guest experience and operational excellence, we are committed to delivering seamless, well-coordinated events across our campus. The Assistant Parking Operations Manager supports the Parking Manager in daily administrative tasks and plays a proactive role in staff supervision, customer service, and resolving operational challenges. This role has a strong focus on managing revenue, systems, and policies and procedures while supporting event parking operations.

Requirements

2–3 years of experience in parking management, facilities, hospitality, or a related field; event or customer service experience preferred
High school diploma required; associate or bachelor’s degree preferred
Strong verbal and written communication skills with ability to relay information across teams and guests
Experience supervising, training, or mentoring staff with strong organizational skills
Demonstrated customer service and problem-solving skills
Familiarity with parking systems, scheduling tools, and Microsoft Office; experience with Formstack or invoicing tools preferred
Ability to make informed decisions in a fast-paced environment
Ability to stand or walk for extended periods and work outdoors in varying conditions
Flexibility to work evenings, weekends, and holidays as required
Valid driver’s license with acceptable driving record
Must successfully pass a drug screening and a criminal background check.

Nice To Haves

associate or bachelor’s degree preferred
event or customer service experience preferred
experience with Formstack or invoicing tools preferred

Responsibilities

Collaborate on the parking plan communication strategy, ensuring all relevant teams are informed in advance of updates
Support training and development programs for parking attendants and supervisors
Coordinate parking information with marketing to ensure accurate “Know Before You Go” messaging
Assist with communications regarding renewal and parking pass distribution
Provide monthly projections of parking activity and maintain accurate event records
Work closely with other departments to facilitate seamless event execution and communication
Analyze parking data and recommend improvements to systems, operations, and procedures to enhance revenue
Support budget management and provide recommendations to meet or exceed financial goals
Manage department communications, including email and forms systems
Oversee invoicing processes for parking-related accounts
Support hiring, interviewing, staffing, and training for the department
Create, maintain, and distribute parking packages
Support event-specific parking logistics and coordination
Monitor parking facilities and address maintenance issues or guest concerns
Assist with scheduling, payroll processing, and shift assignments
Perform additional duties as assigned