ASSISTANT PARK MANAGER

Arizona Department of Administration • Patagonia, AZ

10d • $22 - $25 • Onsite

About The Position

Provides leadership and support to park staff at Patagonia Lake State Park, a diversified recreational park centered on a lake, marina, and boating operations. Supervises, assigns, and reviews the work of Park Rangers and other staff across the park's campground, beach, day-use areas, boat ramps, marina, and trails, and provides policy input on safety, customer service, public park operations, and staffing. Coordinates daily activities and staffing, resolves staff and customer issues, coordinates emergency and first-responder efforts, and reports to the Park Manager on park functions and activities. Typically does not spend more than 20% of time performing the work supervised.

Requirements

• Knowledge of outdoor recreation and park management.
• Knowledge of complex safety, security, sanitation, operation-maintenance, and public relations procedures and practices.
• Knowledge of park safety and education information.
• Knowledge of security matters, state laws, department policies, facility operational standards, and emergency response procedures.
• Knowledge of facility procedures.
• Knowledge of supervising employees, volunteers, and special assignment personnel.
• Knowledge of employee public health and public relations tasks.
• Knowledge of fees and revenue functions, general office procedures, and outdoor parks and recreation.
• May require Arizona Revised Statutes and law enforcement techniques.
• Skill in using logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.
• Skill in communicating effectively, both verbally and in writing.
• Skill in motivating, developing, and directing people as they work.
• Skill in time management and organizational skills.
• Skill in controlling operations of equipment or systems.
• Skill in understanding and using various communication styles.
• Skill in building professional relationships and collaborating with other work groups or organizations.
• Skill in public speaking and presenting to groups of various sizes.
• Skill in problem solving using AMS techniques.
• Ability to supervise and maintain an efficient team environment with adequate staffing.
• Ability to communicate concisely, both verbally and in writing.
• Ability to exercise good judgment while working under pressure during emergencies.
• Ability to apply management and supervision principles and techniques; interpret policy.
• Ability to use deductive reasoning to apply general rules to specific problems.
• Ability to work independently and serve as an effective management team member, conveying management direction to staff.
• Ability to resolve conflicts and issues with customers and staff.
• Ability to interact effectively with a wide variety of customers and meet their needs.
• Ability to develop and teach training curriculum for customer service, park safety, and park operations.
• Must have or be able to obtain a valid Arizona driver's license.
• Must be 18 years of age or older.
• If needed in the position, ability to obtain EMT and/or Water/Wastewater Management certification.

Nice To Haves

• Three years of supervisory experience and three years of experience in park operations, public programs, public events, and customer service.
• Depending on assignment, may be required to obtain a commercial driver's license, Certified Interpretive Guide, Boat Operator, or Certified in Special Tools certification. For this lake and marina assignment, Boat Operator certification is preferred.
• Any combination of training and experience that meets the KSAs, typically including a relevant degree from an accredited college or university plus related coursework and work experience.

Responsibilities

• Serves as Assistant Park Manager overseeing public use of all areas of the park, including direct supervision of all Park Rangers; resolves staff and customer issues, coordinates emergency and first-responder efforts, and reports to the Park Manager on park functions and activities.
• Directly supervises appointed staff and assists with administrative and supervisory responsibilities, including hiring, disciplinary actions, staff scheduling, directing staff meeting agendas, performance reviews, one-on-ones, and AMS-related improvement and reporting activities.
• Oversees lake, marina, and boating operations, including boat ramp and day-use area management, watercraft-based patrols, water-safety enforcement, and public-use rules; coordinates with marina and concession operations as needed.
• Develops and delivers training and standards for customer service, park safety, and park operations; provides guidance on complex customer issues and resolves escalated complaints or disputes.
• Coordinates with the Park Manager to balance daily staffing allocation for facility-wide needs (park safety, light janitorial, custodial, and maintenance) and tasks such as trash removal and minor repairs; provides policy input on safety, customer service, and operations.
• Other duties as assigned as related to the position

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans
• Top-ranked retirement and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Parental Leave - Up to 12 weeks per year pid leave for newborns or newly placed foster/adopted child.
• Eligible for Arizona State Retirement System pension.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree