Assistant Owner’s Representative – Field & Resident Coordinator

Gilbane Development Company • New York, NY

3h • Onsite

About The Position

Gilbane Development is an established affordable housing developer and owner-operator committed to preserving and improving homes for New Yorkers. Through the NYCHA Permanent Affordability Commitment Together (PACT) program under HUD’s Rental Assistance Demonstration (RAD), we deliver complex, occupied rehabilitation projects that modernize building systems, improve quality of life, and protect long-term affordability. Our teams are held to a high bar: safe execution, predictable outcomes, and respectful, transparent engagement with residents and public partners.
The Assistant Owner’s Representative – Resident & Construction Liaison is an owner-side, field-forward role supporting NYCHA RAD/PACT work across occupied developments in New York City. This position strengthens resident coordination, documentation, and day-to-day field oversight to improve quality, safety, access logistics, and responsiveness during active renovation. The role reports to the Owner’s Representative (OR) / Senior Project Manager and spends significant time on-site, bridging day-to-day conditions between residents, property management, the general contractor (GC), and the owner team.
NYCHA RAD/PACT renovations succeed when construction is executed with discipline while treating residents with respect and consistency. This role supports that goal by:
Increasing field presence to identify issues early (cleanliness, protection, logistics, workmanship).
Improving resident responsiveness through organized intake, follow-up, and clear communication.
Strengthening owner documentation for trend tracking, corrective actions, and reporting.

Requirements

• 2–5 years of experience in construction, property management, affordable housing operations, or owner’s rep support.
• Exposure to occupied renovation environments; affordable housing or NYCHA experience strongly preferred.
• Strong organizational skills with the ability to track issues, actions, and follow-ups across multiple stakeholders.
• Strong written and verbal communication skills; ability to de-escalate and communicate clearly with residents and site teams.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work on active construction sites across NYC developments (travel between sites may occasionally be required).
• Familiarity with NYCHA RAD/PACT operating context, resident engagement practices, and coordination between property management and construction teams.
• Photo documentation and field reporting experience (clean, consistent, timestamped logs).
• Ability to traverse buildings and sites for extended periods, including stairs.
• Ability to wear required PPE and work safely in construction environments.

Nice To Haves

• Procore experience or similar construction management platforms.
• Bilingual capability is a plus.

Responsibilities

• Conduct regular site walks across common areas, work zones, and building perimeters to observe progress versus plan, sequencing impacts, and day-to-day site conditions.
• Document visible safety, quality, and logistics concerns; escalate priority issues to the OR/GC.
• Track and help verify contractor corrective actions (“close-the-loop” follow-up).
• Support coordination of unit access plans (stacks, lines, apartment lists) with the GC and property management for in-unit work.
• Coordinate with the GC’s field team on upcoming work areas and resident-impact activities.
• Verify unit readiness prior to in-unit work.
• Participate in site coordination meetings where resident-impact work is discussed.
• Serve as an on-site owner representative presence to receive resident concerns respectfully and route them through defined channels.
• Support a consistent process for response timing, documentation, and follow-through.
• Assist with resident access coordination for in-unit scopes (e.g., kitchens, baths, MEP upgrades, doors/windows): confirm appointment windows and readiness conditions as appropriate, and coordinate with property management on making reasonable accommodations and addressing sensitive situations.
• Support pre-work and post-work condition documentation (photos, notes, checklists) to reduce disputes and improve closeout quality.
• Observe and report resident-impact risks (loss of access, noise/dust issues, protection failures, communication gaps) and propose practical mitigation steps.
• Follow-up on missed access or incomplete work situations.
• Review look-ahead schedules to anticipate access and logistical needs.
• Maintain organized observation logs, photo documentation, and field notes suitable for owner reporting.
• Assist the OR with issue tracking logs (quality, safety, logistics, resident concerns) and weekly reporting inputs (site conditions, resident issues, recurring themes).
• Coordinate apartment lists, stacks, and sequencing with the GC and property management.
• Coordinate follow-up with the GC and property management to confirm accountability and closure.
• Support the OR in documenting patterns that affect cost, schedule, resident satisfaction, and reputation risk.
• Represent ownership with a resident-first mindset: calm, respectful, consistent, and solution-oriented.
• Maintain discretion and professionalism in sensitive resident interactions.
• Reinforce project “rules of the road” (access, cleanliness, protection standards) through observation and escalation, without taking on GC means-and-methods responsibilities.

Benefits

• Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan.
• We invest in our employees’ education and have built Gilbane University into a top training organization in the construction industry.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees