Assistant Outlets Manager

IHG • Toronto, ON

2d • CA$64,000 - CA$66,000 • Onsite

About The Position

At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. We look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Located in the heart of the entertainment and business districts in downtown Toronto, InterContinental Toronto Centre currently has an opening for a Assistant Outlets Manager. If you are passionate about hospitality and take pride in offering exceptional service, we would love to have you be a part of the IHG team! Our colleagues continue to aim higher and show they care about our guests and each other to ensure we achieve our goal of creating great hotels guests love.

Requirements

• High school diploma or equivalent.
• One (1) year supervisory experience in a full-service restaurant or similar setting.
• Communication skills are utilized a significant amount of time when interacting with customers, employees and third parties.
• Reading and writing abilities are utilized often when completing paperwork, ordering, and giving and receiving instructions.
• Mathematical skills, including basic math, cash handling, and inventory management are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.

Nice To Haves

• Hospitality Management degree or some college preferred.
• Smart Service certification.

Responsibilities

• Assist in managing one or more full-service food and beverage outlet(s) on a daily basis.
• Serve as Outlet Manager in his/her absence.
• Adhere to federal, provincial and local regulations concerning health safety or other compliance requirements.
• Supervise day-to-day shift activities of one or more food and beverage outlet(s).
• Schedule employees to ensure proper shift coverage.
• Assist in communicating and enforcing policies and procedures.
• Recommend and/or Initiate disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
• Alert management of potentially serious issues.
• Ensure all staff is properly trained and certified if applicable and have the tools and equipment needed to effectively carry out their job functions.
• Ensure guests are greeted upon arrival.
• Respond appropriately to guest complaints.
• Maintain appropriate service recovery guidelines in order to ensure total guest satisfaction.
• Assist in monitoring performance of the restaurant/room service and mini bar departments through analysis of guest feedback and financial results.
• Make recommendations for corrective action as needed.
• Assist in maintaining and enforcing procedures to ensure the security and proper storage of inventory, and equipment.
• Assist in maintaining and enforcing procedures to ensure the security of monies, credit and financial transactions.
• Assist in maintaining and enforcing procedures to replenish supplies, inventory, uniforms, etc. in a timely and efficient manner.
• Assist in maintaining and enforcing procedures to minimize waste and control costs.
• Ensure that all equipment (coffee and soda machines, registers, etc.) is in proper operational condition and is cleaned on a regular basis.
• Ensure that all facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
• Notify Engineering immediately of any maintenance and repair needs.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Interact with guests to ensure their total satisfaction.
• Interact with vendors to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
• Interact with regulatory agencies regarding safety and compliance matters.
• May serve as Manager on Duty.
• Perform other duties as assigned.

Benefits

• Highly competitive salary and benefits package.
• Tailored support for career development.
• Opportunities within a global hospitality company with over 4800 hotels in over 100 countries.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED