Assistant Optical Practice Manager

Cubitts•New York, NY

3h•Onsite

About The Position

Cubitts is a company dedicated to revolutionizing the eyewear industry, which has seen little change in centuries. They aim to design and make spectacles that are proper, beautiful, and accessible to everyone. Starting from a single workshop, Cubitts has expanded to multiple stores across the UK and recently opened in New York. This role is a key part of their early growth phase in the US, offering a chance to shape the brand's expansion. As the Assistant Optical Practice Manager in New York, you will be central to the practice's operations, ensuring a smooth customer experience and an energizing team environment. You will collaborate with the Practice Manager to run the store effectively, develop the team, and provide an outstanding optical experience. This role involves significant responsibility and the opportunity to influence how a British brand grows in America, with a sense of ownership from the outset.

Requirements

3+ years of optical and clinical experience
Broad experience dispensing prescription lenses, from +/- 8 with CYL up to 1.5
Confidence with advanced adjustments on optical and sunglass frames
Glazing and fitting of prescription and non-prescription lenses
Lensometer reading and prescription checking
A rigorous eye for quality control across all optical products
The ability to take accurate manual optical measurements
Skill in making tailored recommendations based on a customer's prescription
Care and accuracy in handling and storing patients' medical data
A real gift for style advice — helping people find the frames that feel like them

Responsibilities

Support the Practice Manager in running a seamless store that consistently exceeds sales and customer-experience ambitions.
Step in to lead dispensing activity in the Practice Manager's absence.
Select, develop, and work with optometrists and the retail team to deliver impeccable frame and lens advice, precise fittings, and exceptional service.
Work with glazing partners, bringing expertise to lens selection and quality control.
Build and improve the operational rhythm of the store, including systems, standards, and habits.
Protect inventory, assets, and ensure safety within the store.
Invest in people by coaching, training, and growing the team.
Contribute to manuals and standards to ensure consistency as the company scales.
Act as an ambassador for the brand, fluently explaining lenses and the Cubitts story to customers and the team.