Assistant Operations Support Manager

Horizon Health Services • Town of Cambria, NY

7h • $62,358 - $67,658 • Onsite

About The Position

This role is for an Assistant Operations Support Manager in the Mental Health and Addictions field at Horizon. The position offers a supportive, team-based work environment with a seamless onboarding experience. The Assistant Operations Support Manager will be responsible for creating weekly schedules for Treatment Assistants, obtaining coverage for shifts, approving payroll, assisting with hiring processes, delivering training curriculum, measuring employee progress, and providing feedback to management. They will also identify training opportunities, suggest improvements, maintain training materials, and assist with training needs assessments and evaluations. Special projects may also be assigned, and the role may require covering Treatment Assistant or Administrative Assistant shifts if coverage cannot be found.

Requirements

• Bachelor’s degree in related field required.
• High School Diploma with 2 to 5 years’ experience scheduling, training, or working in an addiction or residential facilities required.
• Broad knowledge of training program design and delivery methods.
• Must be flexible to meet our changing training needs.

Responsibilities

• Create weekly schedule for Treatment Assistants within budgeted total hour parameters one month in advance covering a 24/7 schedule.
• Obtain coverage for shift needs due to calls offs.
• Approve and cross-reference schedule to time cards and approves bi-weekly payroll of 20+ Treatment Assistants.
• Assist Operations Support Manager in doing phone screens, conducting interviews and hiring of employee candidates.
• Processes new hire paperwork and works with our Employee Services Department (HR at other companies) with hiring procedures.
• Deliver training curriculum to Treatment Assistants (new hire and incumbent) on the policies, procedures and processes required to be successful working with addiction clients living at a rehab facility.
• Select and/or deliver the appropriate method of instruction for training using the adult learning styles. Methods could include individual, group, self-study, and/or eLearning training.
• Follow up assistance and triage training supporting staff during the onboarding process of 6-12 months.
• Measure, evaluate and track employee’s progress in performing all job responsibilities.
• Provide feedback to manager on the performance of individual employee progress in training.
• Identify training opportunities and suggests methods for improving employee and/or team performance.
• Provide input to managers on training policies and programs and determines training needs based upon: knowledge of identified training needs; department processes; business systems, or changes in products or services.
• Maintain all supplemental training materials and manual to ensure accuracy and the most current information.
• Assist with the creation, implementation, and analysis of qualitative and quantitative training needs assessments and training effectiveness evaluations.
• Work on special projects, as needed, when requested by the Operations Support Manager (e.g., creating and presenting supplemental training or workshops).
• Cover Treatment Assistant or Administrative Assistant shifts as needed if coverage cannot be found.

Benefits

• 401(k) AND profit-sharing programs
• Student Loan Assistance
• Paid time off and paid holidays
• 10% discount on tuition through a partnership with Capella University for employees and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level