Assistant Operations Manager

Target Hospitality•, TX

10d•Hybrid

About The Position

Responsible for supporting the operational performance and service quality of an assigned portfolio of lodge locations — coaching site leadership teams, supporting budget and cost management, and maintaining operational continuity across the portfolio during the Operations Manager’s off-rotation. Target Hospitality is a leading provider of specialty rental and hospitality services, delivering turnkey workforce housing, culinary, and facility management solutions to remote and challenging environments across North America. We take pride in building not just accommodations, but communities — and that same commitment to people extends to our own team. We believe that a great guest experience starts with a great employee experience, and we invest in the people who make that happen every day.

Requirements

Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent operational experience.
3+ years of operations experience in hospitality, workforce housing, food service, or facilities management.
1–2 years of leadership experience supervising teams or departments.
Experience supporting operational budgets, cost tracking, and variance reporting.
Strong analytical skills, with the ability to interpret operational and financial data and act on it.
Proficiency with Microsoft Office, and experience with hospitality, workforce management, or ERP systems.
Valid driver’s license and ability to travel between assigned locations.
Ability and willingness to travel and work long rotations away from home.
Must be able to pass a background check and urinalysis.

Nice To Haves

Multi-site or remote-site operations experience preferred.
Valid food safety certification (ServSafe or equivalent) preferred.
First aid certification is an asset.

Responsibilities

Accountable and responsible for maintaining a safety culture, following all SOPs, JSAs, and policies and procedures as set out by Target Hospitality.
Support the Operations Manager in overseeing day-to-day operations across assigned lodge locations, including hospitality, food service, housekeeping, maintenance, and front desk functions.
Act as the operational point of contact for assigned locations during the Operations Manager’s off-rotation, maintaining continuity of leadership and decision-making.
Coach and support Lodge Managers and site leadership teams on standards, service delivery, and day-to-day problem solving.
Assist in managing operational budgets, tracking labor, food, and supply costs against occupancy and contract terms, and flagging variances to the Operations Manager.
Conduct site visits, inspections, and audits to verify compliance with company standards, food safety, HSE requirements, and client expectations.
Monitor occupancy, census, and service levels, and recommend staffing and resource adjustments to meet fluctuating demand.
Support client communication and assist in resolving service issues promptly and professionally, escalating as appropriate.
Partner with Talent Acquisition and Human Resources on staffing plans, hiring, onboarding, retention, and employee relations matters across assigned sites.
Support consistency in SOPs, service standards, and reporting across all locations in the portfolio.
Assist with lodge mobilization, expansion, and demobilization activities, including readiness planning and resource coordination.
Coordinate with vendors and contractors on scopes of work, scheduling, and performance.
Compile operational reports, KPIs, and performance summaries for the Operations Manager and senior leadership.
Support emergency response and business continuity efforts at assigned locations.
Exceed our guests’ needs by providing world-class customer service.
Attend all safety meetings and participate in Target Hospitality emergency response procedures.
Additional duties may be assigned by a manager.