Assistant Operations Manager (JO 32-26)

Oahu Transit Services, Inc•Honolulu, HI

About The Position

Assists the Director of Operations in managing and supervising the day-to-day transportation operations of the Paratransit Services (TheHandi-van) consisting of approximately 400 employees. The position assists in overseeing the operators, field incident responders and certain areas of operations to ensure TheHandi-van provides safe, efficient and dependable transportation.

Requirements

Knowledge of ADA, Federal, State, and City transit laws and regulations.
Knowledge of current Company and Paratransit Services policies and procedures.
Good knowledge of Paratransit Services software used for operations.
Knowledge of provisions in the Collective Bargain Agreements.
Able to exercise sound judgment.
Analytical ability.
Knowledge of principles and techniques of effective investigating.
Management and supervisory skills.
Understanding of principles and practices of sound business communication in order to communicate with clarity both orally and in writing.
Excellent time management and prioritization skills.
Able to utilize a computer with standard word processing, spreadsheet, graphics, and other software packages.
Able to prepare clear, accurate, and concise records and reports.
High school graduate.
Five (5) years of practical working experience in transportation, paratransit, public transit operations, or related service environments.
Two (2) years of supervisory experience is highly desirable.

Nice To Haves

Associate’s degree in business management, or a related field of study is desirable.
Specialized training in safety, accident investigation, emergency management, and employee training is desirable.

Responsibilities

Manage day-to-day operations and provide direction to Operators and Field Incident Responders.
Ensure staff works productively and develops professionally; manage the employee assessment process.
Monitor operations in the field to ensure safe, efficient, and accessible service by investigating accidents and incidents, performing site reviews, attending related internal/external meetings, and recommending and implementing solutions.
Assist with developing, preparing, and implementing policies, and procedures in compliance with current Federal, State, and City requirements.
Collaborate with other management to set goals to improve operations and direct staff towards fulfillment of the department’s goals.
Prepare reports for upper management.
Participate in the recruitment and training of new employees (operators and field incident responders).
Maintain confidentiality of highly sensitive and confidential information.
Perform other duties as assigned.
Work independently and manage multiple and rapidly changing priorities; organize, set priorities, and exercise sound judgment within areas of responsibility while maintaining confidentiality.
Establish and maintain highly effective working relationships with employees, and others encountered in the course of work.
Demonstrate leadership and management skills, including supervising, coaching staff, and monitoring staff performance.
Use appropriate degree of tact, discretion, and diplomacy in addressing various work situations.