Assistant Operations Manager

UFC Gym•Hilo, HI

6d•Onsite

About The Position

The Assistant Operations Manager is the primary lead for the club’s front-end experience and "back office" administration. You will ensure every member is greeted with energy, while simultaneously managing the detailed systems, inventory, and financial reporting that keep the gym running smoothly.

Requirements

At least 6 months of customer service experience (fitness, retail, or hospitality preferred).
Strong communication skills, telephone etiquette, and the ability to multitask in a high-energy environment.
Basic computer proficiency and experience with POS systems.
High School Diploma or GED; current CPR/AED certification required.
Ability to stand for a full shift and lift/move up to 25 lbs.

Nice To Haves

fitness, retail, or hospitality preferred customer service experience

Responsibilities

Greet all members, manage guest check-ins, and ensure the lobby remains professional and clutter-free.
Resolve member concerns and billing issues professionally within company parameters.
Oversee the front desk, kids club, and juice bar to ensure all staff follow safety and service protocols.
Maintain accurate files, review membership agreements, and prepare daily paperwork for corporate processing.
Manage daily bank deposits and supervise all point-of-sale (POS) operations and revenue reporting.
Conduct hourly locker room checks and monitor equipment status, escalating maintenance needs to the General Manager.
Drive club revenue by managing past-due accounts and assisting with membership billing updates.
Ensure merchandise is optimally displayed, tracked, and sold to meet monthly retail targets.
Work with the Operations Manager to implement local promotions and community events.