Assistant Operations Manager
About The Position
HomeXpress is seeking an Assistant Operations Manager to join their growing team. As the Leading Non-QM Lender, HomeXpress is known for closing mortgage loans with speed, ease, and convenience. This role is responsible for managing the operations of a specific team by establishing monthly goals, overseeing staffing, and ensuring compliance requirements are met by all departments. The Assistant Operations Manager will supervise the operations team and effectively manage the pipeline of loans to reach company goals, ensuring all duties are performed in accordance with company policies, and all U.S. state and federal laws and regulations.
Requirements
- Bachelor’s Degree required
- Experience in the Mortgage industry required.
Nice To Haves
- Minimum five (5) + years of supervisor or management experience preferred.
Responsibilities
- Oversees daily operations, including establishing and exceeding goals, team staffing, SLA’s, and training.
- Supervises the daily activities of the Team Leads, the verification desk, and the Funding Supervisor to ensure effective pipeline management.
- Monitors pipeline to ensure internal compliance policies are enforced and customer service standards are met or exceeded.
- Negotiates and works to resolve problems with broker as it relates to pricing, program changes, and re-works to loan requests.
- Maintains and updates policies and procedures for the department.
- Communicates effectively with Sales Managers and other appropriate positions when service levels are at risk. Identifies issues and recommends areas for improvement.
- Performs other duties and projects as assigned.
Benefits
- All your information will be kept confidential according to EEO guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
