Assistant Operations Manager (Shift Supervisor – Airport Services) – RDU Airport

Guardian Proservices • Morrisville, NC

1d • Onsite

About The Position

Join Guardian Professional Services as an Operations Manager (Shift Supervisor) at RDU Airport. In this hands-on leadership role, you’ll oversee daily Passenger Assistance (Wheelchair) and Baggage Handling operations — ensuring safety, service quality, and a positive team culture. This position is ideal for a motivated leader who enjoys working in a fast-paced airport environment, supporting both frontline employees and passengers with care and professionalism.

Requirements

• Minimum of 4 years in customer service, transportation, or supervisory work.
• Strong communication, leadership, and multitasking ability.
• Reliable, proactive, and able to perform in a fast-paced, physically active role.
• High school diploma or equivalent.
• Must be able to stand, walk, and move for extended periods.
• Flexible availability required, including weekends and holidays.

Nice To Haves

• Airport, hospitality, or logistics experience preferred.
• College or technical coursework a plus.

Responsibilities

• Supervise daily airport operations for Passenger Assistance and Baggage teams.
• Ensure adherence to airport safety regulations, service standards, and company policies.
• Manage staffing schedules and respond to operational needs to maintain on-time, efficient service.
• Lead, motivate, and support employees through coaching and accountability.
• Address employee concerns professionally while maintaining positive morale.
• Monitor attendance, performance, and compliance.
• Support recruiting and onboarding efforts for new hires in coordination with HR and management.
• Ensure team members are trained properly and understand operational and safety expectations.
• Serve as a point of contact for passenger service escalations or issues.
• Model Guardian’s commitment to compassionate, customer-centered service.
• Collaborate with other shift leaders to identify improvements in service delivery.
• Maintain shift records, including attendance, incident reports, and training logs.
• Prepare brief operational updates or reports as needed for senior management.

Benefits

• Paid training
• Uniform provided
• Overtime opportunities
• Health, dental, and vision insurance
• Paid time off
• 401(k) plan
• Airport Background Fee & SIDA Badge reimbursed after 90 days of employment.
• Career growth opportunities into Senior Supervisor and Operations leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED