Camp Hope Assistant Operations Manager
About The Position
The Assistant Operations Manager provides strategic, supervisory, and administrative leadership across logistics, supply chain operations, and in-kind donation governance. This position delivers enterprise-level operational decision support and ensures end-to-end compliance with IRS 501(c)(3) valuation and audit requirements. The role exercises independent judgment on matters of operational significance, oversees a logistics support team, and functions as a key operational advisor to the Operations Manager, Director of Finance, and CFO. This role safeguards resource stewardship, internal controls integrity, and operational continuity across Camp Hope and Corporate operations.
Requirements
- Bachelor’s degree in supply chain, business administration, operations management, or related field; or equivalent experience.
- Minimum 3 years of progressive experience in logistics, supply chain, warehouse operations, or nonprofit operations.
- Demonstrated experience supervising staff or leading operational teams.
- Strong analytical capabilities with the ability to make decisions on complex operational issues.
Nice To Haves
- Experience with IRS in-kind reporting requirements, GAAP standards, or audit-facing operational roles.
- Knowledge of OIG stewardship guidelines and Texas nonprofit fiduciary expectations.
- Prior experience in health, human services, or veteran-serving organizations.
Responsibilities
- Design, implement, and optimize operational workflows for logistics, warehouse management, fleet utilization, supply chain planning, and donation lifecycle management.
- Exercise independent decision authority on vendor coordination, routing, resource allocation, procurement thresholds, and operational risk mitigation.
- Lead operational planning cycles, forecasting processes, and cost-efficiency initiatives in alignment with organizational KPIs.
- Provide daily supervision to logistics technicians, warehouse personnel, or donation intake support staff.
- Assign work, manage schedules, conduct performance coaching, and direct workflow standards.
- Provide hiring recommendations, initiate corrective actions, and make influential input into promotion and termination decisions.
- Ensure operational staff comply with all OSHA, safety, internal controls, and nonprofit stewardship standards.
- Serve as the organizational lead for in-kind donation governance, from intake through disposition, ensuring full documentation integrity.
- Partner with the Director of Finance and CFO to maintain accurate valuation, reconciliation, reporting, and audit readiness for all donated goods.
- Own the internal control environment for donation tracking, segregation of duties, evidence retention, and compliance with Schedule M, GAAP, and OIG stewardship expectations.
- Lead quarterly reconciliation reviews, variance analysis, and corrective action planning.
- Develop and maintain SOPs governing in-kind donation processes within DocTract.
- Advise Compliance and Finance leadership on operational risk, material stewardship exposures, and supply chain vulnerabilities.
- Lead cross-departmental coordination with Support & Giving, HR, Clinical Administration, Facilities, and IT/Data Services to align material resources with programmatic demands.
- Facilitate operational audits, risk assessments, and readiness checks.
- Maintain authority to implement operational corrective actions without requiring constant approval.
- Prepare executive-level dashboards, performance reports, cost analyses, and donation registers for CFO and Operations leadership.
- Approve operational expenditures within defined thresholds and manage contract/vendor compliance alignment.
- Maintain documentation within organizational workflow systems, including ADP, SharePoint, and DocTract.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
51-100 employees
