Assistant General Manager, Hope Lodge

American Cancer Society•Boston, MA

About The Position

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled. The Assistant General Manager supports the General Manager in providing operational leadership for the Hope Lodge. This role focuses on day-to-day operational oversight, guest relations, and administrative functions. The Assistant GM mentors team members, ensures compliance with ACS standards, and contributes to a welcoming and safe lodge environment.

Requirements

High School Diploma or Equivalent
1-2 years of experience in nonprofit management, hospitality, or healthcare administration
Strong communication and interpersonal skills
Experience with office administration and payroll processes
Ability to supervise, coach, and evaluate staff performance
Proficiency in Microsoft Office Suite and reservation systems
Strong organizational and problem-solving skills

Nice To Haves

Coursework or certification in hospitality management or office administration

Responsibilities

Support General Manager in overseeing daily lodge operations, including guest relations and administrative functions (30%)
Supervise and Mentor Lodge Staff to deliver exceptional guest experiences (25%)
Ensure compliance with ACS policies, training programs, and safety procedures (15%)
Coordinate payroll, accounts payable, and office supply management (10%)
Identify and implement operational process improvements to enhance efficiency (10%)
Assist in occupancy management and guest satisfaction initiatives (10%)