Assistant Operations Manager
About The Position
Join a growing company dedicated to getting kids excited about science! Mad Science is the area's premier provider of STEM enrichment programming and entertainment. We are a local franchise of the Mad Science Group, which has been providing science-themed programming for more than 30 years. The Assistant Manager is an integral member of the Mad Science team. He/she is responsible for tasks relating supporting the Operations Manager including staffing, marketing, customer communications and fulfillment of Mad Science programs. Reporting to the Operations Manager, the AM engages in a variety of activities related to client order processing, lead handling, data entry, customer communications, marketing campaigns and assists with staffing. The AM contributes to the sales and marketing efforts on a range of projects as well as driving processes essential to the company's day to day operations. Additionally, the AM will be certified as a Mad Science instructor and may perform or assist with Mad Science programming at client locations as required.
Requirements
- Excellent customer service and interpersonal skills
- Previous experience working with kids or in a school setting
- Ability to work independently and with minimal direction
- Proficiency with Microsoft Office, and Google applications
- Experience managing online marketing campaigns and social media marketing, Google is a plus, but we will train
- Excellent organizational skills and attention to detail
- Energetic, outgoing and FUN personality
- No Science background is necessary, but you must be willing to learn!
- Must have a valid drivers license and reliable transportation, as we do outreach so you will periodically traveling in the area.
Nice To Haves
- Previous experience in marketing, business management, supervising staff or comparable experience in a similar role desired.
Responsibilities
- Answer phones and address customer inquiries; book Mad Science programs from inbound calls
- Assist with managing social media presence and email marketing campaigns.
- Assisting and creating print marketing materials including flyers, ads for print publications, and program-related print materials such as registration flyers
- Be comfortable calling schools, daycares, etc to market our services and set up programs
- Assist with on-site administration of school programs
- Assists with training, coaching and hiring the Mad Science Team
- Serve as an instructor when necessary
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- 401(k)
- Bonus based on performance
- Flexible schedule
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
