Assistant Operations Manager

Ethos Risk Services•Irving, TX

2d•Remote

About The Position

Our dynamic Case Management team is seeking a full-time Assistant Operations Manager (REMOTE) to play a key role in supporting the daily operations of our Case Management team. This position is responsible for executing a variety of non-clinical, process-driven tasks that ensure smooth workflow across systems, accurate data management, and high-quality service delivery. The ideal candidate thrives in a fast-paced environment, is highly organized, and can manage multiple priorities while maintaining accuracy and attention to detail.

Requirements

High school diploma or equivalent (required)
Experience in administrative, product support, customer service, or similar roles required.
Strong attention to detail and accuracy
Ability to multitask and prioritize effectively
Strong communication and customer service skills
Problem-solving and critical thinking abilities
Ability to work collaboratively across teams
Comfortable working across multiple systems and tools
Candidates must be located within the United States and have access to a fast, reliable internet connection capable of supporting daily work activities and video conferencing.
A quiet, dedicated workspace is required to ensure productivity and maintain the confidentiality of sensitive company and client information.

Nice To Haves

Some college coursework or equivalent experience (preferred)
Experience with billing, data entry, or healthcare-related workflows preferred.
Experience working in fast-paced, process-driven environments preferred.

Responsibilities

Manage referral intake and assignment, including referencing referral maps and handling declines.
Perform file setup, organization, and maintenance within internal systems.
Process incoming and outgoing mail, including report and invoice distribution, faxing, and document handling.
Assist with medical record processing, case support tasks, and customer service inquiries.
Manage Review Tab activities, including random sampling and case manager expense approvals.
Support workflows related to medical record payments, provider pre-payments, and release of information.
Ensure all state forms and required documentation are completed accurately and in compliance with client requirements.
Ensure timely and accurate transfer of nurse notes, scorecards, and supervisor review data.
Support internal systems, including contact management and API-related workflows (e.g., GBCARE API).
Complete accurate and timely data entry and ongoing data maintenance.
Partner with internal teams and stakeholders to ensure operational efficiency and service quality.