Assistant Operations Manager

DuraServ Corp•Orlando, FL

21d•Onsite

About The Position

DuraServ is seeking an Assistant Operations Manager to lead service coordinators, manage daily execution, and grow into full branch operational ownership. This role is designed to build operational leaders by providing direct exposure to every aspect of branch service operations. As Assistant Operations Manager, you will work alongside the Operations Manager, supervising Service Coordinators, managing daily schedules and manpower, overseeing warehouse and inventory protocols, and reinforcing operational standards. This is a structured path to running the department yourself, ideal for someone operationally sharp, accountable, and ready for supervisory responsibility.

Requirements

High School diploma or equivalent required
1+ years of experience in manufacturing, distribution, field service, or a related operational environment
Demonstrated ability to supervise or coordinate people — you've assigned work, evaluated performance, or coached a team in a professional setting
Proficiency with Microsoft Office 365 for scheduling, documentation, and operational reporting
Valid driver's license

Nice To Haves

Associate or bachelor's degree
Prior experience in the commercial dock and door, mechanical services, or industrial field service industry
Experience with warehouse management, inventory protocols, or subcontractor oversight
Background in technician scheduling, dispatch, or work order coordination

Responsibilities

Assist in planning, implementing, and executing daily schedules and project plans to ensure all customer commitments are met on time, within budget, and to the quality standard DuraServ's customers expect.
Review workload daily and manage manpower effectively — adjusting promptly to changing priorities without losing momentum on existing commitments.
Oversee warehouse operations including equipment staging, stock parts ordering, purchase orders, and inventory management protocols.
Provide direct daily supervision to Service Coordinators — assigning duties, evaluating performance, and driving continuous improvement through consistent coaching and feedback.
Assist with oversight and management of subcontractors — conducting job site reviews, evaluating workmanship, and ensuring punch list completion to DuraServ's standard.
Reinforce and enforce company policies and procedures across all departmental operations.
Support the Operations Manager in leading service department growth — including managing administrative functions and supporting the Technician Training Program.
Develop operational and leadership skills through direct exposure to every aspect of branch service operations.