Assistant Operations Manager- Stations Operations
About The Position
Motivate is seeking a qualified Assistant Operations Manager to oversee assembly, maintenance, and repair for the network of docking stations for New York’s bikeshare system. This role will supervise overnight operations, with a starting work schedule of Sunday - Thursday. Schedules may be subject to change based on business need. The position aims to improve the usability of the system through daily oversight of station assembly, repair, and maintenance activities, reporting on system status and performance. It involves leading teams and individuals through the entire employee life cycle for an hourly, union workforce, monitoring performance and ensuring engagement. The role also includes monitoring daily operational metrics to support the department in meeting SLA and KPI targets, overseeing large projects in both warehouse and field settings, and collaborating with other operational and support departments for continuous improvement. Ensuring safe work practices and maintaining a safe working environment are also key responsibilities.
Requirements
- Prior experience supervising an hourly team operating in both a warehouse and field environment
- Ability to supervise a team to ensure the productivity and engagement of each team member
- Strong organizational skills and the ability to successfully lead projects
- Mechanically inclined and curious about new technologies, tools, and processes
- Technology-proficient in MS Office, apps, email, and can quickly learn different software/applications
- Comfortable working outdoors, year-round in all weather conditions, in an urban setting
- Can lift to 75 pounds
- Can stand, stoop, bend, kneel, and sit for extended periods
- Valid Driver’s License
- Can pass a Motor Vehicle Records check
Responsibilities
- Improve the usability of the system via daily oversight of station assembly, repair, and maintenance activities
- Report on system status and performance
- Lead teams and individuals to success through the entire employee life cycle for an hourly, union workforce
- Monitor employee performance and ensuring engagement
- Monitor daily operational metrics to support the department meeting all SLA (Service Level Agreement) metrics and KPIs (Key Performance Indicators)
- Oversee large projects both in warehouse and in the field
- Work in partnership with other operational and support departments to ensure timely and productive workflows for continuous operational improvement
- Follow safe work practices and create and maintain a working environment
Benefits
- Comprehensive medical, dental, and vision plans
- Life, accidental death, long-term and short-term disability insurance options
- Paid time off and sick time
- Paid parental leave
- 401k retirement plan with company match
- Bike share membership
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
