Assistant Operations Manager, Inland Marine

AXA•Chicago, IL

3d•Hybrid

About The Position

As an Assistant Operations Manager for our Inland Marine business, you will be responsible for the management of underwriting support staff. You ensure the team achieves all service delivery, timeliness, productivity and quality goals and identify and communicate regulatory compliance issues. This includes human resource management including coaching, counseling, goal setting and development of staff. You promote teamwork and collaboration in partnership with both underwriters and leadership.

Requirements

College degree or equivalent experience with advanced insurance study preferred
Three years leadership experience and/or leadership development via XL leadership development curriculum
Appropriate combination of commercial P&C Insurance rating, coding, underwriting assistant skills
Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements
Familiar with insurance operating systems used to rate, code, track or issue insurance policies
Skilled with MS Office desktop software
Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the commercial P&C business
Proactive, independent worker with strong time management, problem solving and analytical skills
Must be able to handle multiple priorities and work with limited direct supervision

Responsibilities

Conducts performance evaluations; recommends salary adjustments; coaches and counsels staff.
Establishes unit and individual goals in concert with the Operations Manager
Ensures compliance with predetermined work flows and procedures
Ensures compliance of the unit with Internal Audit, Peer Reviews and or FIC audit recommendations. Assists with developing appropriate responses and action plans in response to internal and external audit findings
Ensures work is completed in accordance with service standards
Review and manage production and quality control reports and take appropriate action (eg data quality, reinsurance, production status control reports)
Translates Quality, Timeliness, Productivity and Service Delivery requirements into individual, team and unit performance goals, recommends how and when performance measurements will be done and how to collect performance data
Keeps Department Management informed of status and progress in the unit
Actively manages the team in all aspects, such as hiring, performance management, development and trainings, schedule coordination etc.
Maintains open communication with the underwriters that the unit supports in order to foster partnership and teamwork
Drive ongoing process enhancements within underwriting operations for inland marine, actively collaborating with offshore teams to identify efficiencies, implement best practices, and foster a culture of continuous improvement.