Assistant Operations Manager - Branson Convention Center

Legends•Branson, MO

33d•Onsite

About The Position

The Assistant Operations Manager assists the Operations Manager in the overall management, planning, coordination, and execution of the Branson Convention Center's operational activities. This position provides direct leadership and oversight of the public space and conversion crew teams to ensure that all public and private spaces are cleaned, set up, refreshed, and struck as scheduled, and facility processes are conducted safely, efficiently, and in alignment with Legends Global standards and client expectations.

Requirements

High School diploma or G.E.D. required and a minimum of 1 years' experience performing building changeovers in an event facility with a demanding schedule.
Basic computer skills
Ability to prioritize and handle multiple projects simultaneously.
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
Ability to work with limited supervision and supervise staff.
Professional presentation, appearance, and work ethic.
Knowledge of the operation, use, and care of equipment, material, methods, and practices used in facility operations.

Responsibilities

Oversee and participate in daily facility operations, including but not limited to event setups, conversions, and custodial functions, ensuring compliance with task prioritization lists, event orders, timelines, and facility standards.
Supervise and participate in all large-scale or complex conversions as required by the Operations Manager.
Maintain quality assurance standards through regular facility inspections and operational checklists.
Support the Operations Manager in developing and enforcing policies and standard operating procedures (SOPs).
Supervise Operations Supervisors, full-time, and part-time staff during event conversions and custodial shifts.
Participate in the training, evaluation, and development of staff to ensure consistent performance and readiness for advancement, as applicable.
Assist with scheduling, timekeeping, and attendance monitoring to ensure adequate coverage for all operational needs.
Serve as a key liaison both with internal departmental staff, as well as amongst other facility departments, to ensure consistent communication, staff oversight, and high-quality service delivery across all operational areas.
Promote a culture of safety, accountability, and teamwork among operations staff.
Ensure compliance with OSHA, ADA, and Missouri Fire Code regulations and Legends Global safety policies.
Oversee the proper handling and storage of hazardous materials and maintain required documentation (SDS, training records, permits).
Respond to facility and event emergencies, coordinating with internal teams and external agencies as necessary.
Foster effective communication and collaboration with internal departments, clients, and event promoters to ensure successful event execution.
Participate in pre-event meetings, walkthroughs, and post-event evaluations.
Build and maintain positive working relationships with 3rd party staff
Serve as Acting Operations Manager in their absence.
All other duties as assigned