Assistant Operations Manager - Service Delivery
About The Position
Motivate is seeking an Assistant Operations Manager to ensure efficient daily service delivery operations for Boston’s bikeshare system. The role supervises operational staff, equips employees to perform their duties, partners with team members to identify and implement operational improvements, and ensures safety and performance standards are met or exceeded. The starting schedule is Wednesday through Saturday, 2:00 PM to 12:00 AM, in 10-hour shifts. Schedules may change based on business needs. The job description notes that employees may also be required to perform duties outside their normal responsibilities to support Motivate’s mission.
Requirements
- Prior experience in warehouse and field-based fleet operations.
- Previous supervisory experience with an hourly operations team, including overseeing employees in a union environment and engaging them to support productivity and success.
- Strong organizational, analytical, and problem-solving skills; self-starter who can thrive in a fast-paced, rapidly changing environment.
- Proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Excellent written and verbal communication skills with a wide range of audiences.
- Current driver’s license and ability to meet Motor Vehicle Record requirements.
Responsibilities
- Develop schedules and supervise the service delivery team daily, ensuring shift start and end processes run smoothly.
- Supervise and train employees; monitor shift performance to ensure departmental metrics are met.
- Lead daily operational standups covering shift goals and safety topics, and record and report daily operational metrics.
- Use performance data to design and modify operational procedures to meet and improve performance metrics.
- Ensure safety-related and quality-control processes are in place and followed.
- Provide employees with the resources needed to perform their duties and work with team members to implement operational improvements.
Benefits
- Comprehensive medical, dental, and vision plans.
- Life, accidental death, long-term disability, and short-term disability insurance options.
- Paid time off and sick time.
- Paid parental leave.
- 401(k) retirement plan with company match.
- Annual bikeshare membership.
- Opportunities for growth.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
