Assistant Operations Manager
About The Position
Level 4 Transit is a 5-star Non-Emergency Medical Transportation (NEMT) company that is experiencing tremendous growth! So we are seeking an adaptable, hands-on Assistant Operations Manager to join our leadership team. In this multifaceted role, you will split your time between office-based scheduling and dispatch operations, local fleet oversight, new client marketing and outreach, and administrative compliance. You will also serve as a key backup driver when needed to ensure zero service disruption. You will report directly to the Operations Manager and play a pivotal role in operational efficiency, client growth, and driver support.
Requirements
- 1-3 years of combined experience in transportation dispatch, fleet management, and administrative support.
- Must hold a Texas driver's license.
- Clean driving record, clean criminal record, and able to pass a drug screening.
- Complete specific driving and other training/certifications as required.
- Proficiency with dispatch and routing software, CRM tools (e.g., HubSpot, Salesforce, Zoho), and proficient with Microsoft Office applications.
- Exceptional organizational ability, strong interpersonal and sales communication, and quick problem-solving skills under pressure.
- Ability to conduct physical vehicle inspections outdoors in varying weather and push a client of 350 lbs up a wheelchair ramp and secure them in the vehicle.
Nice To Haves
- Prior exposure to marketing, sales, or customer relationship management (CRM) is a strong plus.
Responsibilities
- Oversee daily dispatch operations, optimizing routes for efficiency, safety, and on-time performance.
- Manage driver master schedules, shift coverage, meal/rest break compliance, and time-off requests.
- Monitor real-time GPS tracking and transit software to handle live rerouting, traffic delays, and emergency adjustments.
- Support dedicated schedulers/dispatchers and serve as point of contact for field drivers during operational hours.
- Conduct regular physical inspections of fleet vehicles to verify cleanliness, safety gear, and mechanical condition.
- Schedule and coordinate preventive maintenance, annual inspections, repairs, and vendor servicing to minimize downtime.
- Manage vehicle check-in/check-out logs, fuel card reconciliation, and registration compliance.
- Respond on-site to vehicle breakdowns, accidents, or complex field delays as needed.
- Maintain driver qualification files, Department of Transportation (DOT) compliance records, and Hours of Service (HOS) logs.
- Assist with driver recruitment, background checks, initial onboarding, and field road-testing.
- Identify and reach out to prospective regional clients (businesses, schools, event planners, healthcare facilities, or logistics partners).
- Assist in developing local marketing campaigns, promotional materials, and digital outreach efforts.
- Conduct sales presentations, prepare service quotes, and manage onboarding for new corporate accounts.
- Maintain and grow relationships with existing clients to encourage repeat business and account expansion.
- Safely step in as a backup driver during peak hours, unexpected call-outs, or emergency coverage.
Benefits
- W2 role with productivity incentives anticipated to increase pay $5K to $10K per year.
- Two weeks PTO
- Hybrid work arrangement (home, field, office)
- Company vehicle provided for business use
- Other benefits to be introduced as company grows
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
