Assistant Operations Manager
About The Position
Motivate is seeking a qualified Assistant Operations Manager to oversee assembly, maintenance, and repair for the network of docking stations for New York’s bikeshare system. We are looking for a person to supervise our overnight operations, with a starting work schedule of Sunday - Thursday. Please note that schedules may be subject to change based on business need. This role will improve the usability of the system via daily oversight of station assembly, repair, and maintenance activities, report on system status and performance. The Assistant Operations Manager will lead teams and individuals to success through the entire employee life cycle for an hourly, union workforce; monitoring employee performance and ensuring engagement. They will monitor daily operational metrics to support the department meeting all SLA (Service Level Agreement) metrics and KPIs (Key Performance Indicators), oversee large projects both in warehouse and in the field, and work in partnership with other operational and support departments to ensure timely and productive workflows for continuous operational improvement. The role also requires following safe work practices and creating and maintaining a working environment.
Requirements
- Prior experience supervising an hourly team operating in both a warehouse and field environment
- Strong organizational skills and the ability to successfully lead projects
- Mechanically inclined and curious about new technologies, tools, and processes
- Technology-proficient in MS Office, apps, email, and can quickly learn different software/applications
- Comfortable working outdoors, year-round in all weather conditions, in an urban setting
- Can lift to 75 pounds, and stand, stoop, bend, kneel, and sit for extended periods
- A valid Driver’s License and acceptable Motor Vehicle Record
Nice To Haves
- Natural leader with prior experience supervising an hourly team operating in both a warehouse and field environment
- Comfortable successfully overseeing projects to completion in an urban setting
- Intrigued at impacting the urban environment through active and affordable first-and-last-mile transportation and logistics solutions
- Ability to supervise a team to ensure the productivity and engagement of each team member
Responsibilities
- Improve the usability of the system via daily oversight of station assembly, repair, and maintenance activities, report on system status and performance
- Lead teams and individuals to success through the entire employee life cycle for an hourly, union workforce; monitoring employee performance and ensuring engagement
- Monitor daily operational metrics to support the department meeting all SLA (Service Level Agreement) metrics and KPIs (Key Performance Indicators)
- Oversee large projects both in warehouse and in the field
- Work in partnership with other operational and support departments to ensure timely and productive workflows for continuous operational improvement
- Follow safe work practices and create and maintain a working environment
Benefits
- Comprehensive medical, dental, and vision plans
- Life, accidental death, long-term and short-term disability insurance options
- Paid time off and sick time
- Paid parental leave
- 401k retirement plan with company match
- Bike share membership
- Opportunities for growth
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
