Assistant Operations Manager

Rising Star Resource Development•Dallas, TX

19h•Hybrid

About The Position

Rising Star Resource Development Corporation (Rising Star) is a private nonprofit 501(c)(3) corporation and Social Enterprise. We are a supportive and integrated employer providing employment to persons with disabilities, individuals with barriers to employment and our veterans. We are a provider of contract services for Facility Support services and Temporary Staffing services to Federal, State and local governments, and to commercial businesses. We are governed and credentialed at a State level through WorkQuest Texas and at a Federal level through the AbilityOne Commission. Rising Star Corp is seeking a motivated, organized, and detail-oriented Assistant Operations Manager / Quality Assurance & Safety Coordinator to support daily operations across multiple commercial and government facilities. This position plays a critical role in ensuring exceptional customer service, maintaining quality standards, supporting field supervisors, coordinating specialty projects, and promoting a safe work environment. The ideal candidate will possess strong leadership, communication, organizational, and problem-solving skills while thriving in a fast-paced environment.

Requirements

Previous experience in janitorial operations, facilities management, quality assurance, or operations management preferred.
Strong leadership and supervisory skills.
Excellent customer service and conflict resolution abilities.
Strong organizational and time management skills.
Ability to prioritize multiple projects in a fast-paced environment.
Proficient with Microsoft Office (Word, Excel, Outlook); experience with Microsoft Teams or WTEAM is a plus.
Valid driver's license with the ability to travel between customer locations.
Ability to work flexible hours, including occasional evenings and weekends, as business needs require.

Nice To Haves

Commercial janitorial industry experience.
Experience managing multiple locations and field employees.
Knowledge of quality assurance programs and safety compliance.
Experience with payroll review, scheduling, inventory management, and employee training.

Responsibilities

Respond to customer requests, questions, and complaints within a 2-4 hour response time.
Conduct customer walk-throughs to evaluate service quality and address customer concerns.
Develop and implement corrective action plans for ongoing service issues.
Build and maintain positive relationships with customers through regular communication and follow-up.
Pursue opportunities for additional contracts, special projects, and service expansions.
Review, verify, and assist with employee payroll.
Create and coordinate schedules for specialty floor care and other project work.
Maintain equipment inventory and upload equipment maintenance records into Microsoft WTEAM.
Update site log books annually and ensure required documentation remains current.
Monitor and approve supply orders while maintaining appropriate inventory levels.
Assist with employee staffing by conducting phone screenings, collecting onboarding documents, and creating employee personnel files.
Train, mentor, and provide ongoing guidance to field supervisors.
Conduct semi-annual employee performance evaluations.
Perform routine quality control inspections at customer facilities.
Prepare and distribute quality control reports to customers and supervisors.
Ensure corrective actions are completed promptly and documented appropriately.
Promote continuous improvement in service quality and operational efficiency.
Conduct quarterly employee safety meetings.
Maintain records of workplace accidents, incidents, and near-miss events.
Ensure all employees complete required safety and compliance training.
Train employees on company safety procedures, proper equipment usage, and contract scope of work.