Assistant Operations Manager, Madison's

Old Edwards Inn and Spa•Highlands, NC

8d•Onsite

About The Position

The Assistant Operations Manager oversees all aspects of Food & Beverage operations across all outlets and services. This includes the set-up and execution of each meal period, overall service standards, and the continued development and innovation of the department while maintaining a strong focus on detail, quality, and guest experience. This role serves as the direct support to the Restaurant Operations Manager and acts as second-in-command, assuming full operational responsibility in their absence. The Assistant Operations Manager is responsible for driving financial performance, maintaining operational consistency across all venues, and leading the management and service teams to achieve departmental goals.

Requirements

Previous leadership experience in a Food & Beverage operation is required
Strong knowledge of food and beverage operations, service standards, and financial management
Excellent communication and guest relations skills in English
Proven ability to lead, motivate, and develop teams in a fast-paced environment
Must be able to work well in stressful, high-pressure situations, including handling guest complaints and resolving them to satisfactory results
Must maintain composure and objectivity under pressure
Must be effective at listening to, understanding, and clarifying concerns and issues raised by team members and guests
Essential duties require long periods of standing and walking, as well as frequent reaching, kneeling, pushing, pulling, carrying, lifting, and moving objects 50 lbs. or more
The employee must have normal vision (corrected), hearing, and verbal communication

Nice To Haves

A degree in hospitality or business management is desired

Responsibilities

Achievement of budgeted food sales, beverage sales, and labor costs while actively driving revenue & profitability across all outlets
Support and execution of financial planning, forecasting, and analysis, including identifying and addressing performance gaps
Overseeing annual and quarterly inventory processes and ensuring budget requests are submitted accurately and on time
Completion and supervision of payroll and tips in an accurate and timely manner
Schedule staff as necessary to ensure adequate coverage, operational efficiency, and consistent service standards across all shifts and venues
Oversee all day-to-day operations of the restaurant, bar and additional outlets, ensuring alignment in execution, service and standards
Act as the lead decision-maker in the absence of the Restaurant Operations Manager
Inspect tables, place settings, linens, china, glassware, silverware, and condiments for cleanliness, proper setup, and presentations standards
Maintain and enforce Hotel Bar control policies in accordance with State laws and company standards
Maintain and oversee records for equipment inventories, monthly stock, labor costs, and food & beverage costs
Development, implementation, and ongoing improvement of all departmental control procedures and service standards
Development, implementation, and maintenance of departmental training programs and manuals
Liaise on an ongoing basis with the Restaurant Operations Manager and other departments to ensure all operational and guest needs are met
Maintain a strong presence on the floor during service periods, engaging with guests and supporting the team to ensure service excellence
Provide leadership and support for last-minute operational changes and ensure seamless execution
Coordinate and oversee the general housekeeping and cleanliness of all restaurant areas, including public spaces, kitchens, storage areas, and entrances
Lead, train, and develop management and service teams, ensuring accountability, consistency, and adherence to standards
Handle guest concerns, complaints, and service recovery with professionalism and a solutions-driven approach
Ensure compliance with all health, safety, sanitation, and operational standards