Assistant Operations Manager - Juniper Roof Top Restaurant

AC Hotels•Greenville, SC

14d•Onsite

About The Position

The Assistant Operations Manager supports the Operations Manager in overseeing the daily operations of a high-end, elevated dining restaurant. This role plays a critical part in ensuring exceptional guest experiences, maintaining refined service standards, and driving operational efficiency. The Assistant Operations Manager is a hands-on leader who helps execute service excellence, supports team development, and ensures consistency across all aspects of the restaurant.

Requirements

1–3 years of restaurant or hospitality supervisory or management experience, preferably in an upscale or high-volume environment
Strong knowledge of food, beverage, wine, and service standards
Demonstrated leadership ability with a hands-on, team-oriented approach
Excellent communication, organizational, and problem-solving skills
Ability to thrive in a fast-paced, high-expectation environment
Flexibility to work evenings, weekends, and holidays

Responsibilities

Assist in managing all front-of-house and back-of-house operations to ensure smooth and efficient service execution
Act as Manager on Duty in the absence of the Operations Manager, maintaining full operational oversight
Support daily opening and closing procedures, ensuring readiness and adherence to standards
Ensure compliance with brand standards, policies, and procedures
Lead by example in delivering exceptional, personalized guest service
Proactively engage with guests to enhance their dining experience and build loyalty
Address guest concerns promptly and professionally, escalating when necessary
Monitor guest feedback and assist in implementing service improvements
Supervise and support supervisors and hourly associates during service
Assist in training, coaching, and mentoring team members to uphold elevated service standards
Reinforce a culture of accountability, professionalism, and hospitality excellence
Participate in pre-shift meetings and ongoing training initiatives
Ensure adherence to all health, safety, and sanitation regulations
Maintain high standards of cleanliness, organization, and facility upkeep
Support inventory management, ordering processes, and proper product handling
Ensure consistency in service, food presentation, and overall ambiance
Partner with culinary leadership to maintain seamless communication between front and back of house
Monitor service flow and make real-time adjustments to optimize efficiency