Assistant Operations Manager
About The Position
The Assistant Operations Manager is the primary lead for the club’s front-end experience and "back office" administration. You will ensure every member is greeted with energy, while simultaneously managing the detailed systems, inventory, and financial reporting that keep the gym running smoothly. At UFC GYM we inspire others to reach their potential in and out of the gym. We are passionate about maximizing potential – in our members, our teammates and ourselves. Think big, don’t settle and change lives including your own. If you believe in excellence, value a high-performance lifestyle and are passionate about enriching lives through health and fitness, then you belong here. UFC GYM is more than a brand. We are a community of fitness committed individuals who believe in the power of a team approach. Your success is our success. Join our family and find out!
Requirements
- At least 6 months of customer service experience (fitness, retail, or hospitality preferred).
- Strong communication skills, telephone etiquette, and the ability to multitask in a high-energy environment.
- Basic computer proficiency and experience with POS systems.
- High School Diploma or GED; current CPR/AED certification required.
- Ability to stand for a full shift and lift/move up to 25 lbs.
Responsibilities
- Greet all members, manage guest check-ins, and ensure the lobby remains professional and clutter-free.
- Resolve member concerns and billing issues professionally within company parameters.
- Oversee the front desk, kids club, and juice bar to ensure all staff follow safety and service protocols.
- Maintain accurate files, review membership agreements, and prepare daily paperwork for corporate processing.
- Manage daily bank deposits and supervise all point-of-sale (POS) operations and revenue reporting.
- Conduct hourly locker room checks and monitor equipment status, escalating maintenance needs to the General Manager.
- Drive club revenue by managing past-due accounts and assisting with membership billing updates.
- Ensure merchandise is optimally displayed, tracked, and sold to meet monthly retail targets.
- Work with the Operations Manager to implement local promotions and community events.
Benefits
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Opportunity for advancement
- Training & development
- Wellness resources
- Competitive Salary & Performance Bonuses
- Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees)
- Growth: Tuition assistance and opportunities for career advancement
- Perks: Free uniforms, employee discounts, and wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
