Assistant Operations Manager

Balfour Beatty•Grand Forks, ND

12d•Hybrid

About The Position

This position is responsible for aiding the Operations Director and site team in achieving the highest levels of exceptional living, customer service, and financial performance metrics of the installation. The Assistant Operations Manager is expected, in the absence of the Operations Director, to perform their duties.

Requirements

High School diploma or GED required.
Minimum of two (2) years of experience in property management, hospitality/resort industry, leasing operations or another customer service-oriented environment.
Strong people management and leadership skills.
Solid interpersonal, customer relations and communication skills.
Experience in Microsoft Office – Outlook, Word Excel.
Possession of a valid state issued Driver’s License and safe driving record are required.

Nice To Haves

Associate’s or Bachelor’s degree is preferred.

Responsibilities

Responsible for achieving budgeted occupancy, implementing marketing strategy, and preparing market reports.
Oversee leasing/prospect management in accordance with company Exceptional Living policy and management of fair market rent leases.
Responsible for Purchase Order Review, Invoice Processing, and related vendor communications.
Assists Residential Operations Director with monthly/quarterly/annual financial reports.
Oversees rent and delinquency collections to include renewals, setting fair market rent, and appropriate resident notices.
Manages MAC Allotments and Yardi database to ensure correct financial information for each resident.
Completes Move-In and Move-Out Deposit Accounting and posting of related charges as required.
Maintains knowledge of legal documents and Policies & Procedures.
Maintains ongoing communication and collaboration with military housing office on resolutions for escalated resident issues and other housing related items.
Manages partner COM expectations.
Ensures the highest level of resident experience and satisfaction through responsive, consistent, positive, and professional interactions with both employees and residents.
Monitors Customer Service Scores and implements action plans to resolve reported issues.
Daily engagement with Facilities Management team to provide support and collaborate on resident issues and develop solutions.
Provide assistance and feedback when developing scopes of work based on resident and property needs.
Review team member work performance for accurate and timely completion.
Maintains knowledge of legal documents and company policies and procedures and ensures team compliance.
Confirms property inspections are completed on a regular basis to identify any deficiencies or issues that need to be addressed.
Oversees pre-inspections on move-ins to ensure homes ready for occupancy, as well as move-out inspections using company software.
Manage and conduct on-site audits in software system to ensure compliance with company policy.
Participates in the interviewing, hiring, and onboarding of new team members.
Trains team on policies and procedures, ensuring accountability and coaching for success.
Maintain promotion pipeline and develop team members to achieve professional growth and goals.
Review team member work performance for accurate and timely completion.