Assistant Operations Coordinator

Pawsitive Dawg Walking & Pet Sitting•Waltham, MA

11h•Hybrid

About The Position

Pawsitive Dawg Walking and Pet Sitting is a force-free, fear-free pet care company serving Waltham, Massachusetts and nearby communities. Since 2012, we have built our reputation on exceptional care for pets and dependable service for clients. Our team is committed to supporting the physical, emotional, and social wellbeing of pets while creating a positive, collaborative workplace for employees. This is a strong opportunity for someone who enjoys both hands-on pet care and team leadership. You will help keep daily operations running smoothly, support managers and team leads, and step in directly to deliver high-quality care when needed. For the right person, this role offers a clear path for growth through leadership development, mentorship, and professional certifications in the pet care field.

Requirements

At least 3 years of leadership or supervisory experience; experience overseeing multiple team members or functions is preferred.
At least 3 years of prior experience in pet care, veterinary, shelter, or another animal-related environment is preferred.
Strong organizational and project coordination skills, with the ability to manage priorities and follow through on deadlines.
Clear communication skills, sound judgment, and the ability to handle team support and client interactions professionally.
Comfort using Google Workspace, scheduling tools, and mobile apps.
A valid driver's license, reliable transportation, current auto insurance, and the ability to travel locally.
Availability to work weekends, some holidays, and occasional urgent coverage needs.
A genuine commitment to force-free, fear-free pet care.

Responsibilities

Provide direct pet care services including dog walking, dog sitting, cat sitting, and small animal visits while following fear-free, force-free handling principles.
Help lead day-to-day operations by overseeing managers and team leads, tracking progress on key initiatives, and helping ensure projects and service standards are met.
Serve as a go-to resource for the team by providing guidance, reinforcing quality expectations, assisting with hiring, onboarding and training, and helping solve operational issues as they arise.
Monitor schedules, staffing coverage, and internal records to support smooth service delivery, especially during weekends, holidays, and high-volume periods.
Communicate with clients professionally and warmly, helping coordinate visit details, service updates, and follow-up needs.
Step in for urgent or last-minute coverage as needed, complete visit notes and photos in the scheduling app, and help maintain safe, secure, reliable service for every client.