Assistant Office Manager (Cañon City/Salida)

State of Colorado • Cañon City, CO

20h • Onsite

About The Position

The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards. This position reports onsite alternately at both the Cañon City and Salida Driver License Offices. Required to travel and work between multiple Driver License Offices.

Requirements

• Must have a Colorado address and a Colorado State issued Driver License at the time of application.
• Four (4) years of work experience in a public-facing role, technical customer-service role, or customer service in a regulatory environment.
• OR A combination of related education in Management, Business Administration, Public Administration, Human Resources, or a similar field and/or relevant experience in a public-facing role, technical customer-service role, or customer service in a regulatory environment, equal to four (4) years.
• Good communications skills
• Interpersonal and people management skills
• The ability to multitask
• The ability to work with confidential information
• The ability to work in high-stress environments
• Demonstrated ability to assist customers

Nice To Haves

• Direct supervisory experience leading a workforce interacting with the general public
• Department management experience, establishing performance goals and evaluating workforce performance
• Experience in coaching and conflict management
• Experience in a regulatory environment or technical customer service workplace serving the general public
• Intermediate to advanced computer and data entry skills
• Driver License Fundamentals (DLF) Certified

Responsibilities

• Assists the Driver License Office Manager to adjust resources and personnel, as needed, for maximum effectiveness
• Provide input and assist with annual Performance Plan evaluations; as well as quarterly; mid-year; and final employee performance evaluations
• May also be required to discuss employee performance matters and prepare documentation
• Provide day to day supervision, including coaching and conflict resolution
• Handles and resolves escalated customer complaints
• Processes complicated, or more difficult applications
• Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.
• Assist with accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering
• Performs all functions of line staff, including issuing documents, when business dictates
• May stand for long periods of time

Benefits

• Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.
• All personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy.
• Final candidates must also complete a successful background investigation and reference check prior to appointment.
• Certain positions based on duties may require scheduled background investigations.
• Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.
• Motor Vehicle Records (MVRs) will be pulled for review for workers who: Have an assigned State fleet vehicle, Are required to operate a vehicle as part of the position, Utilize a State fleet vehicle as a pool vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree