Assistant Office Manager (Denver NE)

State of Colorado•Denver, CO

1d•Onsite

About The Position

The Division of Motor Vehicles (DMV) has a job opportunity for someone who is passionate about leading teams, developing strategic goals and priorities, and driving results. The Driver License section provides Colorado credentials to the residents throughout the state which include driver licenses, instruction permits, commercial driver licenses, and identification cards. This position reports onsite at the Denver NE Drivers License Office. May require travel to the Salida Driver License Office or the CO Territorial Correctional Facility. Required to travel and work between multiple DOR Offices.

Requirements

Must meet one of the following or any combination of experience/education to meet the qualifications:
Four (4) years of work experience in a public-facing role, technical customer-service role, or customer service in a regulatory environment.
A combination of related education in Management, Business Administration, Public Administration, Human Resources, or a similar field and/or relevant experience in a public-facing role, technical customer-service role, or customer service in a regulatory environment, equal to four (4) years
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.
Good communications skills
Interpersonal and people management skills
The ability to multitask
The ability to work with confidential information
The ability to work in high-stress environments
The demonstrated ability to assist customers.
Must have a Colorado address and a Colorado State issued Driver License at the time of application.
Employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with the policy of filing all necessary Colorado Individual Income Tax (CIIT) returns and paying tax obligations.
Final candidates must also complete a successful background investigation and reference check prior to appointment.
Workers who will be expected to drive a State-owned vehicle are responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

Nice To Haves

Direct supervisory experience leading a workforce interacting with the general public
Department management experience, establishing performance goals and evaluating workforce performance
Experience in coaching and conflict management
Experience in a regulatory environment or technical customer service workplace serving the general public
Intermediate to advanced computer and data entry skills
Driver License Fundamentals (DLF) Certified

Responsibilities

Assists the Driver License Office Manager to adjust resources and personnel, as needed, for maximum effectiveness
Provide input and assist with annual Performance Plan evaluations; as well as quarterly; mid-year; and final employee performance evaluations.
May also be required to discuss employee performance matters and prepare documentation
Provide day to day supervision, including coaching and conflict resolution
Handles and resolves escalated customer complaints
Processes complicated, or more difficult applications
Operates as the floor lead, relieving employees for breaks; monitors work flow; monitors employee schedules, etc.
Assist with accounting duties, such as: daily deposit, reconciling employee cash/credit card receipts; verification of funds; employee cashiering
Performs all functions of line staff, including issuing documents, when business dictates.
May stand for long periods of time.