Assistant Nurse Manager - Discharge Lounge - Rochester General Hospital
About The Position
The Assistant Nurse Manager (ANM) provides clinical care to patients and directly oversees the day-to-day responsibilities of nursing and patient care technician team members within the Discharge Lounge. The ANM serves as a primary contact for nursing functions supporting management and staff, and as a resource for clinical expertise, mentoring, and coaching. The role supports quality patient care through critical thinking, open communication, collaboration with the interdisciplinary health team, and leadership, while driving an exceptional experience for patients and families. The ANM supports performance improvement and evidence-based practice, oversees nursing and non-nursing personnel, and participates in unit-specific and system-wide responsibilities. The role includes coordinating huddles and care team rounds, supporting staff development and performance management, monitoring care quality and outcomes, and assisting with staffing, personnel, budget, and recruitment planning.
Requirements
- Associate of Science in Nursing (ASN) required.
- Registered Nurse license in New York State.
- Bachelor of Science in Nursing (BSN) is preferred.
Nice To Haves
- One to three years of experience as a Registered Nurse.
- Certification in the area of specialty from a National Accrediting Organization.
- Demonstrated leadership qualities and behaviors.
- Bachelor of Science in Nursing (BSN).
Responsibilities
- Demonstrate knowledge of evidence-based practice in the practice area and identify opportunities for performance improvement.
- Participate in and use the performance improvement process to improve clinical practice.
- Submit at least one Clinical Research Utilization (CRU) form to the Nursing Research Department using a research article from the last five years based on research performed in the United States.
- Oversee nursing and non-nursing personnel on the unit and be accountable for their work.
- Communicate effectively with team members, patients, and families.
- Serve as a clinical and non-clinical resource for nursing personnel, physicians, and providers.
- Investigate and resolve patient, family, or significant-other complaints in collaboration with the Nurse Manager and Throughput Director.
- Delegate appropriate responsibilities to nurses and ancillary personnel.
- Collaborate with internal and external partners to promote optimal patient care.
- Assess nursing personnel’s clinical expertise, monitor assignments, and provide feedback and documentation to team members and management.
- Assess clinical education needs and recommend education for team members to management.
- Complete performance appraisals for direct reports and assist management with appraisals for other unit team members.
- Manage team member performance with support from the Director.
- Coordinate daily huddles and care team rounds to guide care plans, identify and remove barriers, and support care transitions.
- Perform daily leader rounding and ensure team members regularly round on patients to assess comfort.
- Develop programs and strategies to monitor the quality of patient care and patient outcomes.
- Assist the Director with developing, justifying, and implementing long-term staffing patterns, personnel needs, budget negotiations, and recruitment plans.
- Participate in organizational compliance audits and data tracking, and hold team members accountable for completion.
- Attend required educational programs and participate in supervisory education and training as required.
- Demonstrate clinical competency in the specialty area and assist with competency completion for other team members as needed.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
