Assistant Nurse Manager Medical ICU & SDU

Yale New Haven Health•New Haven, CT

14d

About The Position

The Assistant Patient Services Manager (APSM) is responsible for ensuring high-quality, safe, reliable, and efficient care in a defined functional area of patient services. The APSM uses managerial, interpersonal, and clinical skills to model, motivate, and monitor performance, supporting superior quality service and financial outcomes. Responsibilities and accountabilities are held on a 24/7 basis. The APSM uses the nursing strategic framework, incorporating transformational leadership, structural empowerment, exemplary professional practice, and new knowledge, innovation, and improvement. The APSM collaborates consistently with the Patient Services Manager (PSM) to communicate effectiveness and address role responsibilities. The role serves as a clinical leader in patient flow, staffing, quality and safety, financial performance, and service excellence. The APSM works with charge nurses, bed management, medical teams, and other healthcare and ancillary services to support safe, effective care and appropriate patient flow. The APSM may provide direct patient care as needed to maintain appropriate staffing levels and skill mix. Experience in progressive care or critical care is preferred.

Requirements

Bachelor's degree required; one degree must be in nursing.
Two years of clinical nurse experience.
At least one year of leadership or supervisory experience, which may include committee work, a charge role, project management, or other experience demonstrating leadership qualities.
Current Connecticut RN licensure or eligibility for Connecticut RN licensure.
Ability to direct a diverse workforce in a 24-hour operational environment.
Ability and passion to lead others in a challenging and changing environment using innovation, technology, and best practices.

Nice To Haves

Master's degree preferred; one degree must be in nursing.
Specialty certification preferred, or willingness to obtain it within 18 months of hire.
Experience in progressive care or critical care preferred.

Responsibilities

Collaborate with charge nurses, bed management, medical teams, healthcare team members, and ancillary services to ensure safe and efficient patient flow and placement.
Share accountability for safe, effective, high-quality care and optimal outcomes in the patient care unit or department.
Ensure safe staffing levels and clinical competence to provide excellent nursing care.
Provide direct patient care as needed to maintain appropriate staffing levels and skill mix.
Participate in unit strategies that support the organization's financial well-being and understand how daily clinical operations affect its financial state.
Understand financial forecasts in relation to the organization's mission, vision, values, and strategic business plan.
Model and support excellence in clinical practice and promote a culture of safe, high-quality care.
Conduct regular patient, staff, and leader rounding to maintain visibility in the unit or area.
Ensure delivery of Patient and Family Centered Care through participation, dignity and respect, information sharing, and collaboration.
Model service excellence standards and exemplary customer service for patients, families, physicians, staff, and support department personnel.
Identify and analyze service excellence trends and ensure staff accountability for service standards.
Under the direction of the APSM, oversee safe patient flow in outpatient urology in collaboration with charge nurses, front desk and checkout staff, medical teams, healthcare team members, and ancillary services.