Assistant Nurse Manager - Outpatient Oncology, Ruttenberg Treatment Center - Day Shift

Mount Sinai Health System•New York, NY

About The Position

The Assistant Nurse Manager for Outpatient Oncology is a registered professional nurse with broad knowledge and skills who serves as a clinical leader in the daily functioning of the unit and oversees quality patient care delivery, in conjunction with or in the absence of the Nurse Manager. The role provides clinical and administrative oversight for the assigned unit and shift, supporting patient-centered care, efficient operations, regulatory compliance, staff development, and quality and safety initiatives.

Requirements

Bachelor of Science with a major in nursing.
At least 3 years of clinical nursing experience.
Relevant clinical competence in the assigned area of nursing practice.
Current New York State registered nurse license and registration.

Nice To Haves

Master's degree in nursing or a health-related field.
Charge Nurse or supervisory experience.
ACLS certification.
BLS certification.
OCN certification.

Responsibilities

Lead nursing practice using Relationship Centered Care and Modified Primary Nursing to promote a positive patient experience.
Model and integrate Purposeful Hourly Rounding into clinical activities; validate staff practice through observation and patient feedback, assess competency, and provide feedback.
Round on patients daily when the Nurse Manager is away and as assigned.
Communicate patient experience and staff engagement information to staff and the interdisciplinary care team, supporting action-plan development and implementation.
Collaborate with physician dyads and escalate concerns as appropriate.
Address patient concerns promptly and provide service recovery when needed.
Model caring, respect, compassion, empathy, and active listening.
Facilitate Relationship Centered Care practices, including Admission Welcome, Bedside Shift Report, HELP, AM/PM Care, 5 Minute Sit Down, Purposeful Hourly Rounding, Medication Review, Discharge Wrap Up, and MD/RN Unit Collaboration.
Huddle with staff at the start of the assigned shift to identify high-risk patients and communicate concerns to nursing leadership.
Initiate service recovery for patients and families and escalate concerns to nursing leadership or Patient Relations as needed.
Interpret and communicate patient experience scores and benchmarks, keeping staff informed of progress and opportunities.
Support evidence-based care that considers patients' values, preferences, needs, and perceptions.
Support and lead a safe, therapeutic, efficient, patient-centered care environment.
Investigate practice or operational variances, participate in root cause analysis, and implement corrective action plans on the assigned shift.
Collect unit data for chart reviews and assessments of compliance with nurse-sensitive indicators, healthcare-associated infection measures, and other patient safety metrics.
Promote a fair, open culture that encourages reporting errors and near misses.
Participate in interdisciplinary quality improvement teams and review quality and safety performance with staff and the healthcare team.
Respond to potential safety hazards or deviations from best practice in accordance with the institutional chain of command.
Monitor clinical documentation and address gaps; lead staff participation in quality, safety, and compliance initiatives.
Ensure accountability for unit quality and safety practices and the required evaluation of staff competencies.
Support implementation of department mission, vision, goals, and objectives.
Provide administrative and clinical oversight of staffing, support services, interdisciplinary collaboration, resources, and financial viability.
Work with physician dyads and the healthcare team to promote patient care and regulatory standards.
Assist with nursing-unit compliance with regulatory requirements, including New York State Department of Health and The Joint Commission mandates.
Oversee patient care delivery, throughput, staffing, and processes to promote efficient and effective operations on the assigned shift.
Support and monitor unit budgets, capital equipment allocation, budget variances, overtime, and vacancies in accordance with health system financial goals.
Maintain patient and employee confidentiality.
Participate in nursing staff performance evaluations and mentor, coach, counsel, and discipline staff as needed.
Monitor the availability and maintenance of nursing equipment and supplies.
Participate in staff meetings and communicate progress, changes, and compliance with hospital policies and procedures.
Recognize and encourage staff participation and success in quality, safety, and compliance initiatives.
Facilitate organizational change initiatives and participate in shared governance, just culture, staff engagement, practice councils, and departmental initiatives.
Interpret and implement collective bargaining agreements affecting staff; respond to protests of assignment as specified in the agreement and discuss resolutions in unit staff meetings.
Create and support nursing practice and an environment of care that reflects clinical excellence.
Organize the care environment to support clinical colleagues, patients, families, and the healthcare team.
Incorporate ethical principles into patient and family decision-making with nursing staff and the healthcare team.
Promote scholarship, inquiry, lifelong learning, and innovation; acquire and share knowledge and skills relevant to the role, specialty, and community health needs.
Lead shared decision-making through practice councils, committees, and clinical service or unit initiatives.
Serve as a professional role model and preceptor for new leadership staff and students.
Apply research and evidence-based practice to nursing practice and the care environment.
Contribute to nursing through leadership and participation in professional organizations.