Assistant Nurse Manager of Satellite

Hospital for Special Care•Hartford, CT

2d•Onsite

About The Position

The Assistant Nurse Manager (ANM) is responsible for providing support and managerial assistance to the Director of Satellite Operations by managing daily unit operations, to include staffing and scheduling, overseeing orientation and onboarding, completing education and competency assessments, assisting the Director of Satellite Operations with monitoring the budget, maintaining and establishing patient care standards, promoting evidence-based practices, and implementing quality improvement measures. This position is directly accountable to the Director of Satellite Operations, collaborates with other members of the nursing leadership team and Center for Nursing Excellence, and assists with the management of the department(s). The ANM serves as an additional clinical resource and backup support for the unit staff and departmental operations on evening and night shifts. The ANM facilitates workflows in the department with the support of the charge nurse and is a resource for staff and the organization in the absence of the nurse director, typically during evening and night shifts.

Requirements

Bachelor’s degree in Nursing (BSN) preferred.
Must hold an active Registered Nurse (RN) license issued by the Connecticut Department of Public Health (DPH) or a multistate Nurse Licensure Compact (NLC) license that allows practice in Connecticut.
Current clinical nursing experience (3 to 5 years) with two years of supervisory or charge nurse experience.
Valid/current BLS Healthcare Provider.
Excellent interpersonal and communication skills, both written and verbal; strong problem-solving, decision-making, and time management skills; demonstrated knowledge of operations, including finance, staffing, scheduling, productivity management, workflow planning, and staff development; proficiency in PC-based computer software, including Microsoft Office applications

Nice To Haves

Current Nurse Certification in related specialty preferred. If not certified, must obtain a certification within one year of hire.

Responsibilities

Participates in the recruitment, hiring, selection, education, and evaluations of staff
Assists in the assessment of technical and professional education needs of staff and participates in developing or providing educational resources to ensure competency of all unit caregivers
Supports the implementation and ongoing use of established staffing plans to meet the needs of the patients being served and ensures appropriate allocation of resources so units remain aligned with staffing targets
Monitors performance of staff and departmental processes, providing timely feedback and coaching as necessary
Supports the nurse director in creating and maintaining a positive work environment that supports a culture of shared decision-making and open communication and where staff are held accountable for patient and unit outcomes
Participates in planning and management of the business priorities and clinical needs of the department; identifies and resolves issues affecting the delivery of patient care
Understands the departmental budget and makes decisions under the leadership of the nurse director regarding the expenditures of funds to meet department objectives and maintain costs within budgeted amounts
Demonstrates knowledge of applicable statutory, regulatory, and administrative requirements relative to departmental operations/accreditation; maintains compliance with all applicable state and federal regulations and hospital and departmental policies and procedures
Utilizes established channels of communication to share information, receive feedback, and report concerns
Builds credibility with physicians as a champion of patient care, quality, and nursing professionalism
Effectively facilitates consensus building with staff and medical providers to achieve the goals and objectives of the department
Promotes peer review by providing feedback and effectively managing conflict
Assists with the development and articulation of a shared vision and goals
Routinely rounds with staff to communicate key messages and identify concerns and issues
Provides timely positive recognition and feedback for identified problems and Patient Safety Alerts
Routinely rounds on patients to obtain feedback and resolve patient experience issues
Acts as a role model and expert resource for staff
Utilizes knowledge and experience in relevant area(s) of clinical practice
Demonstrates critical thinking and use of evidence-based practices
Assists with the evaluation of nursing practice, research, and evidence-based practices
Applies knowledge to the development, review, and implementation of standards of practice/care
Assists with the development of competencies to ensure staff perform at maximum proficiency
Partners with medical providers and other disciplines to assist with establishing patient care goals for unit development
Assists in the direction and supervision of staff to promote a healthy work environment
Evaluates patient care delivery model and the required staff, equipment, and resources to provide safe and optimal patient care
Maintains personal and professional growth of self and others
Supports all stages of child development by training and guiding staff to implement developmentally appropriate interactions that promote growth.
Ensures safe, quality, and standardized care delivery within a twenty-four-hours-a-day, seven-days-a-week operational environment by: Monitoring the continuous improvement of the quality and safety of clinical practices, services, and operations for patients and staff; ensuring compliance with legal and regulatory requirements (e.g., Nursing Practice Act, The Joint Commission [TJC], federal, state, and local requirements) updated by governmental and regulatory agencies; and contributing to the design and implementation of systems, processes, and methods to evaluate and improve patient care within assigned department and across the continuum of care.
Articulates the organization’s performance improvement initiatives
Assists in the development of unit goals and quality initiatives
Assists in developing, implementing, and evaluating quality improvement initiatives and projects
Maintains unit compliance with all regulatory requirements
Assists in the resolution of customer complaints and facilitates process enhancements to improve customer satisfaction
Has delegated authority to access and utilize workforce management systems, including Workday, to support staffing adjustments, schedule management, timecard review, and payroll-related workflows, in accordance with organizational policy.
Has delegated authority to initiate, document, and participate in corrective action and performance management processes in collaboration with the Director of Satellite Operations and Human Resources
Initiates and participates in counseling, coaching, and mentoring of unit staff, and collaborates with the Director of Satellite Operations and Human Resources on corrective and disciplinary actions
Supports schedule development, real-time staffing adjustments, and shift coverage decisions, including approval of schedule changes and overtime, in alignment with departmental guidelines
Supports shared governance structures and unit-based councils by facilitating staff participation in decision-making related to practice, quality, and work environment
In the absence of the nurse director, provides leadership and direction
Assists the nurse director on conducting performance evaluations
Ensures staff compliance with all mandatory classes and education
Facilitates interdepartmental and multidisciplinary relationships
Facilitates a culture of creative thinking and acts as a change agent
Is responsible for own professional growth and supports work-life balance
Participates in at least one professional organization and encourages others to participate
Assists with developing the unit budget by providing input and evaluation of processes and equipment
Assists the nurse director with achieving departmental financial targets
Provides education to team members on the financial implications of unit operations
Assists with product evaluation
Assists with utilization review, including length of stay and throughput
Assists with monitoring the utilization of staff