Assistant Nurse Manager, Command Center

Sutter Health•Sacramento, CA

4d•Onsite

About The Position

Supervises and oversees all nursing activities of patient care in an inpatient setting, ensuring consistent delivery of high-value quality care to all patient populations served. Establishes work priorities, and assists staff in resolving operational issues/problems. Implements and enforces adherence to inpatient department, affiliate, operating unit, and/or system standards, policies and procedures, the Joint Commission (TJC) standards, and applicable laws and regulations. Identifies and implements cost savings and best practices, using Lean or other process improvement methods and concepts. Collaborates with others to coordinate services, streamline and standardize work flows and procedures, and/or drive positive outcomes. This position is within Sutter Health's Command Center which focuses on interhospital transfers, hospital patient placement and throughput, and patient transportation. This position will oversee coordination of centralized operational functions as well as program development throughout the Command Center and other highly related areas. Applicants should be adept at coordinating centralized functions throughout a large health system and comfortable leading through influence.

Requirements

Graduate of an accredited school of nursing.
RN-Registered Nurse of California
BLS-Basic Life Support Healthcare Provider
5 years recent relevant experience.
Solid understanding of operations and workflows and how department’s process/workflow impacts other flows or departments.
Knowledge and understanding of applicable local, state, federal and other health care laws, regulations and requirements – e.g., TJC, Medi-Cal, Medicare.
Demonstrated leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
Demonstrated ability to identify and resolve technical and operational issues problems as guided by policies, and procedures, or guidance from leadership.
Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve business objectives.
Understands age specific needs in providing care to patient population served.
Demonstrates ability to handle confidential and sensitive issues.
Verbal and written communication and interpersonal skills.
Ability to handle difficult circumstances and make sound business decisions with little direction.
Demonstrates ability to work in a dynamic and fast-paced environment with changing business priorities.
Demonstrates organizational and time management skills, with the ability to prioritize multiple projects while delivering quality service/achieving business results.
Demonstrates commitment to providing exceptional customer service and responding to customer needs/requests in a prompt, courteous manner.
Demonstrates ability to work/interact with a diverse population while respecting cultural and linguistic differences.
Ability to use essential software and applications associated with the role’s duties and responsibilities.

Responsibilities

Supervises and oversees the day-to-day activities related to patient care services in an inpatient setting, ensuring consistent delivery of high-value quality care to all patient populations served.
Makes daily rounds with staff to ensure staff have appropriate tools and resources to complete assignments accurately and timely.
Makes daily rounds with patients to ensure appropriate patient care is provided, and to conduct service recovery as necessary.
Serves as a clinical resource to team, providing direction for issue/problem resolution and responding timely to escalated issues.
Develops and implements standard work, processes and workflows to ensure effective and efficient operations while soliciting feedback from staff.
Leads continuous improvement efforts using Lean or other process improvement methods and concepts, and implements approved recommendations.
Implements and enforces adherence to department, affiliate, operating unit, and/or system standards, policies and , TJC standards, and applicable laws and regulations.
Ensures maintenance of appropriate records and level of supplies.
Promotes efficient and effective communications between departments to improve and standardize work flows.
Collaborates with others to coordinate services, streamline work flow, standardize procedures, and/or drive positive outcomes.
Identifies areas of non-compliance or vulnerability, developing, recommending and implementing corrective action plans to address or minimize risk.
Keeps leadership informed of operations, and escalates complex issues requiring higher level direction.
As necessary, responds to emergencies and/or calls from staff after regular operating hours.
May participate in and/or facilitate ad-hoc committees and task forces.
Supervises assigned staff, provides input into hiring and termination decisions, develops work schedules, and reviews and approves timekeeping records.
Sets and maintains expectations with all direct reports, and holds individuals and work teams accountable.
Evaluates staff performance and recommends associated merit increase. Provides constructive feedback, coaching and counseling. Implements disciplinary actions and/or performance improvement plans to achieve desired performance. Works with leadership when major disciplinary action is necessary and, if appropriate, in consultation with Human Resources.
Provides opportunities for career development, role expansion, and cross-training.
Develops department training and orientation plans, ensuring staff meets competency requirements and participates in appropriate education and training programs.
Conducts staff meetings for informative and educational purposes.
Responds timely to alleged violations of policies, procedures, regulations and standards of conduct by evaluating or recommending the initiation of investigative procedures.
Ensures staff maintains current and appropriate professional credentials.
Implements/enforces adherence to department, affiliate, operating unit standards/policies.
Assists in meeting financial targets by effectively managing and utilizing personnel and resources.
Manages and monitors staffing to minimize labor costs.
Monitors expenses and works with leadership to develop and implement corrective actions plans to address unfavorable variances.
May participate or provide input in the operating and capital budgeting process.
Participates in departmental goal setting process, and communicates goals to staff.
Monitors staff productivity, ensuring optimal use of resources and makes appropriate changes in response to fluctuations in workload.
Provides input to leadership chain of command on current and future needs of personnel to meet needs of clients and/or operational demands.
May prepare reports and/or analyses, identifying operational trends and recurrent issues, and recommends and implements course of action.
During peak periods or emergencies, may perform tasks to support patient care.
May assume responsibilities of manager role during his/her absence.