Assistant Mutuel Manager- MGM Northfield Park

MGM Resorts International

5d

About The Position

Join our team as the Assistant Mutuel Manager, where you'll play a crucial role in supporting the overall activities of the Money Room and Mutuel Department. In this dynamic position, you'll engage daily with mutuel clerks, guests, and senior management while ensuring smooth operations. You'll also take charge in the absence of the Program Manager, handling program sales and overseeing program sellers. If you're a motivated individual with a passion for great service and teamwork, this is the perfect opportunity for you!

Requirements

• Will possess a High School diploma, GED, or equivalent.
• Must have 2+ years of prior relevant experience required.
• Must be available to work varied shifts, including evenings, weekends, and holidays.

Nice To Haves

• 3+ years of prior experience in a pari-mutuel department or equivalent is preferred.

Responsibilities

• Responsible for initial screening, hiring, onboarding, and ongoing training and coaching of mutuel and/or program staff.
• Oversee scheduling, counseling, and discipline of employees.
• Serve as manager on duty during simulcasting days, supervising mutuel teller staff while ensuring the satisfaction of team members and guests.
• Supervise the daily operations of the money room and mutuel/and or program department, making appropriate operational decisions in the absence of the Mutuel Manager.
• Assist in determining daily shift schedules and make adjustments as needed based on business demands.
• Review team productivity on daily tasks, including total transactions and over/shorts; provide coaching and training to ensure compliance with all department policies.
• Set post times to ensure maximum wagering between multiple tracks.
• Accurately complete daily paperwork and reports for both the Mutuel and Money Room departments.
• Report and resolve equipment malfunctions, such as Tote, TV, and Self-Serve machines.
• Assist in maintaining and balancing safes in the Money Room.
• Create, produce, and sell daily programs for live racing and simulcast tracks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees