Security Manager - MGM Northfield Park

MGM Resorts International

1d • Onsite

About The Position

Join our team as a Security Manager and play a vital role in ensuring the safety and security of our employees and guests at MGM Resorts International. In this position, you will oversee the effective operation of your property's security team, maximize safety while delivering exceptional service. You'll also take the lead in directing security for special events and critical incidents, making a significant impact on the overall guest experience. If you are a proactive leader passionate about safety and security, this is the perfect opportunity for you to shine!

Requirements

• Able to effectively communicate in English, both in written and verbal forms.
• Must be at least 21 years of age.
• Has 2+ years of relevant experience in a similar role.
• Possesses previous leadership experience in a comparable or related setting.
• Has prior experience working in a resort environment.
• Capable of managing crises effectively and performing well under pressure.
• Demonstrates excellent planning, time management, decision-making, presentation, and organizational skills to meet deadlines.
• Has a working knowledge of Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
• Builds trust and commitment by modeling and reinforcing service excellence for employees and demonstrating best practices.
• Exhibits business acumen by clarifying priorities, holding team members accountable, and leveraging knowledge of current property and corporate initiatives to enhance business results.
• Champions innovation, change, and diversity by influencing and addressing resistance to change, taking calculated risks, and recognizing employee initiative.
• A Bachelor's degree or equivalent experience is required.
• Must successfully attend and pass CPR/AED response simulation as a condition of employment.

Responsibilities

• Manage security and support staff team members during day-to-day operations and activations, including creating schedules, work assignments, payroll, PTO, training and evaluating officers, and administering progressive discipline.
• Build and develop highly effective teams through interviewing and hiring, training, mentoring, coaching, performance reviews, and professional development, while creating a work environment that promotes teamwork and mutual respect through recognition and feedback.
• Understand and promote compliance with MGMRI policies and federal, state, and local laws, effectively communicating changes in policy and procedures to security operation teams to maintain compliance and suggesting improvements as appropriate.
• Execute departmental strategic goals and operational tactics to deliver excellent safety service using feedback and data, ensuring maximum levels of guest service and satisfaction throughout the property or venue.
• Execute Guest Service standard policies and procedures to address guest questions and concerns, either personally or by contacting the appropriate team member or department.
• Act as the Incident Commander during critical incidents, responsible for establishing emergency response objectives and strategies, and implementing tactics until Senior Leadership or Law Enforcement arrives.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees