Assistant Mitigation Manager

First Atlantic Restoration•Virginia Beach, VA

2d•Hybrid

About The Position

The Emergency Services Assistant Manager will be responsible for assisting the Emergency Services Manager with the production and oversight of all emergency services and environmental projects in accordance with First Atlantic Restoration and industry standards. This is a hybrid position, requiring daily work in the field, as well as occasional work in the office. For more than 30 years, First Atlantic Restoration has provided high quality, award winning disaster cleanup, mitigation, and restoration services for both commercial and residential properties. We are a locally-owned, Virginia Beach-based company with multiple offices in our service area covering Virginia Beach, Newport News, Hampton, Norfolk, Chesapeake, Williamsburg, Richmond, Charlottesville and the surrounding towns and cities. We provide emergency mitigation services 24/7/365 capable of responding to any size or complexity of property damage, biohazard containment or cleanup. Our high performing reconstruction department has won multiple national awards for excellence, performance, and creativity in disaster recovery solutions. Our infection control division First Atlantic Environmental is also entrusted daily with the lives and health of immune compromised patients in hospitals, operating rooms and nursing homes throughout our service area. Since 1990, over 45,000 clients have benefited from our expertise. We are powered by our people – an excited, highly trained team driven by our core values that include humility, kindness and actions that all honor our God, our families, and each other. Our 501(c)3 Give First charitable foundation also allows us to constantly help those unable to repay us, focusing on disabled veterans, disabled children, and other families in need of restoration, remodeling, handicap accessibility and other repairs to their homes and facilities.

Requirements

Minimum 2-years experience in emergency services
A current driver’s license with a clean driving record
Excellent verbal, written, telephonic, and interpersonal communication skills
IICRC Certification in Water Damage Restoration
Proficient in MS Office, Xactimate, DocuSketch and MICA
Excellent knowledge of mitigation and construction processes and equipment
Ability to prioritize and manage multiple people and projects while working under deadlines
Ability to work and communicate effectively with all FAR team members and departments
A positive attitude and professional manner
High organization and multitasking skills
A self-driven and can-do approach to work
A growth mindset
Motivational and leadership skills

Responsibilities

Lead and support a team of mitigation technicians under the direction of the Emergency Services Manager, ensuring all work meets FAR standards.
Oversee the execution of projects in alignment with priorities and expectations set by the Emergency Services Manager.
Conduct site inspections, assess damage, and develop mitigation plans.
Assist the Emergency Services Manager with administering schedule and resource allocation to ensure prompt and efficient service.
Coordinate with the Asset Manager to ensure equipment, supplies, and vehicles are properly maintained.
Enforce safety regulations, company policies, and industry standards.
Ensure the team’s compliance with documentation standards on all projects.
Maintain communication with customers, insurance adjusters, subcontractors, and internal team members.
Monitor project timelines, budgets, and resources, reporting performance and variances to the Emergency Services Manager.
Train and mentor technicians, especially lead technicians, on best practices, safety procedures and customer service.
Address performance and behavioral issues through coaching and redirection, escalating concerns to the Emergency Services Manager when appropriate.