Meat Assistant Department Manager

Hy-Vee, Inc.•Austin, TX

1d•$16 - $20•Onsite

About The Position

Provides prompt, efficient and friendly customer service. Assists Department Manager to present the freshest most innovative and best quality products at a competitive retail price to customers. This role is accountable and reports to the District Store Director, Assistant Managers Operations, Perishables, Health Wellness Home, and the Meat Department Manager. Positions that report to this role include Meat Specialists, Meat Wrap Coordinators, and Clerks.

Requirements

Must be 18+
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Must be physically able to exert up to 100 pounds of force (energy exerted) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision (ability to identify and distinguish colors), and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Responsible for company assets including equipment and merchandise.
Has access to confidential information including ads, gross profit percentage, wages, sales, pricing, and employee information.
Deals with customers on a daily basis, works with governmental or regulatory agencies regularly, has contact with vendors and suppliers and community organizations.

Nice To Haves

Computer meat program
Hy-Vee food safety training
Cornell Home Study food safety course (Effective 03/07/96)
Dale Carnegie is encouraged.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks in every way possible to enhance the shopping experience.
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Ensures department standards are met.
Reviews the status and appearance of product for freshness and pulls by stale date.
Ensures display case product is rotated and replenished.
Prepares cutting lists for case fills.
Offers meal solutions, and gives advice on preparation to customers.
Handles and satisfies customer issues.
Conducts cutting tests.
Orders new items (not strictly replenishment).
Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
Trains new employees.
Tenderizes, grinds, and cuts merchandise.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, and maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Assumes management duties in absence of Department Manager.
Wraps, weighs, and labels product.
Performs cleaning in the department.
Provides input on goals and pricing.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.
Instructs, assigns, reviews and plans work of others.
Maintains standards, coordinates activities, and allocates personnel.