Assistant Manager - Washington

Rocky's Ace Hardware•Washington, NJ

8d•Onsite

About The Position

The Assistant Store Manager is responsible for overseeing daily retail operations, ensuring the highest standards of customer service, and managing assigned projects and responsibilities delegated by the Store Manager. This role involves a combination of operational oversight, team supervision, and direct customer interaction to achieve sales and productivity goals.

Requirements

Knowledge of overall store policies, procedures, and goals
Understanding of management responsibilities
Ability to supervise and train store personnel
Skills in inventory management
Ability to maintain a safe and clean store environment
Capability to shop the competition monthly
Ability to participate in and lead meetings
Skills in overseeing inventory order placement, receiving, and stocking
Ability to achieve sales and productivity goals
Ability to maintain store equipment and fixtures
Adherence to company procedures
Skills in developing promotions
Ability to merchandise displays
Demonstrated customer service skills
Ability to resolve customer claims and complaints
Ability to authorize refunds according to company policy
Experience with processing weekly hot sheets and price adjustments
Ability to complete store bin tagging
Willingness to attend and assist with monthly store meetings

Nice To Haves

Ability to "fill in" as needed for the Store Manager

Responsibilities

Open and close the store
Ensure safety and security
Understand and implement overall store policies, procedures, and goals
Perform management duties and assist the Store Manager as needed
Oversee tasks assigned to store team members
Train store personnel
Supervise store personnel to ensure optimal performance and excellent customer service
Assist in maintaining accurate inventory
Maintain general housekeeping and ensure a safe store environment for team members and customers
Shop the competition monthly
Participate in and sometimes lead monthly store meetings
Oversee inventory order placement
Oversee inventory receiving and store stocking
Achieve sales and productivity goals, including maintaining acceptable gross margins
Maintain safe working conditions for store equipment and fixtures
Set a positive example by following company procedures
Develop promotions to increase store traffic
Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained
Demonstrate excellent customer service by greeting and assisting customers on the sales floor
Resolve customer claims and complaints in a timely, courteous, and discreet manner
Authorize refunds consistent with company policy
Process weekly hot sheets and price adjustments, ensuring timely store bin tagging
Attend and assist with mandatory monthly store meetings
Perform other responsibilities as assigned by the store manager