ASSISTANT MANAGER

Northern Reflections Ltd•Nepean, ON

2d•CA$18 - CA$20•Onsite

About The Position

AT NORTHERN REFLECTIONS, RICKI’S, AND CLEO, WE ARE UNITED BY A SHARED VISION: TO INSPIRE AND EMPOWER WOMEN THROUGH FASHION THAT FITS THEIR LIVES. WITH A PROUD LEGACY IN CANADIAN RETAIL, WE BRING TOGETHER DECADES OF EXPERTISE, A PASSIONATE TEAM, AND A COMMITMENT TO DELIVERING EXCEPTIONAL STYLE, QUALITY, AND SERVICE. AS PART OF OUR GROWING ORGANIZATION, YOU’LL JOIN A COLLABORATIVE AND DYNAMIC TEAM THAT VALUES INNOVATION, CUSTOMER CONNECTION, AND THE POWER OF GREAT FASHION. WHETHER IT’S TIMELESS COMFORT, POLISHED WORKWEAR, OR VERSATILE STYLE, EACH OF OUR BRANDS PLAYS A UNIQUE ROLE IN SERVING WOMEN ACROSS GENERATIONS. REPORTING TO THE STORE MANAGER, AS AN ASSISTANT MANAGER, YOU WILL PLAY A KEY LEADERSHIP ROLE IN DRIVING PROFITABLE SALES GROWTH AND ENSURING AN EXCEPTIONAL IN-STORE BRAND EXPERIENCE. PARTNERING WITH THE STORE MANAGER, YOU WILL BE ACCOUNTABLE FOR ALL ASPECTS OF STORE OPERATIONS AND FINANCIAL PERFORMANCE. YOU WILL LEAD, RECRUIT, TRAIN, AND COACH A HIGH-PERFORMING SALES TEAM, FOSTERING A CULTURE OF EXCELLENCE AND CUSTOMER-FOCUSED SERVICE. YOUR LEADERSHIP WILL INSPIRE SUCCESS, ENSURE SMOOTH DAY-TO-DAY OPERATIONS, AND CREATE A WELCOMING ENVIRONMENT FOR EVERY CUSTOMER.

Requirements

1–2 years of retail management or supervisory experience, preferably in a specialty or apparel store
Proven ability to lead, motivate, train, and coach a results-driven sales team
Strong retail and business acumen with a focus on achieving sales targets and KPIs
Demonstrated success in recruiting, selecting, and developing high-performing team members
Excellent customer service skills with a commitment to delivering exceptional experiences
Team-oriented mindset with a collaborative approach to leadership
Physically able to stand for extended periods, climb ladders, and lift up to 30 lbs
Flexible availability, including daytime, evening, and weekend shifts
Ambition to grow within the company, with a goal of becoming a future Store Manager

Responsibilities

Responsible for maintaining all aspects of day-to-day store operations including achieving sales goals, ensuring excellent customer experiences, and overall team leadership.
Oversee business operations in the absence of the Store Manager.
Drive business results through coaching and encouraging a customer focused sales team
Promote the brand through knowledge and understanding of our product, business, and values
Help recruit, train and retain a high-performing sales team
Oversee store operations, including shift task organization and store opening and closing duties
Execute all merchandising, marketing and visual presentation aspects of the store according to our standards and directives
Maintain a safe and clean store environment for our teams and customers
Secure company assets with strong loss prevention skills and awareness
Creating a positive work environment that embodies our values